L1 Team Leader, Cloud Operations
- Redis
- India
- 8mo ago
- Full-time
- On-site
...
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Summary
We’re hiring an L1 CloudOps Team Leader to build and lead our first-line cloud operations team. This leader will combine technical know-how with operational rigor and people leadership to ensure high availability, fast response, and world-class support for our Redis Enterprise cloud environments. You’ll develop a high-performing 24/7 team that thrives on ownership, speed, and continuous improvement.
What You’ll Do
- Lead and grow an L1 CloudOps team, instilling a culture of accountability and excellence.
- Ensure 24/7 monitoring, rapid incident triage, and proper escalation to L2/L3 teams.
- Maintain SLA adherence and deliver clear operational reports to leadership.
- Build and continuously refine Procedures and incident response workflows.
- Partner with senior engineers to improve tooling, observability, and reliability practices.
- Guide the team through real-time events with calm, clarity, and decisive action.
- Balance structured process discipline with agility in high-pressure situations.
Location
India / Bangalore
What You Bring
- 3+ years in cloud operations, NOC, or support roles; at least 1 year in a lead or shift-lead capacity.
- Familiarity with AWS, Azure, or GCP, along with Linux troubleshooting fundamentals.
- Knowledge of monitoring tools, incident management, and escalation workflows.
- Excellent communication and interpersonal skills — able to coach, align, and inspire.
- Calm under pressure, operationally disciplined, and willing to dive in hands-on.
- Bonus: Knowledge of Redis or distributed systems.
#LI-BL1 #LI-Hybrid
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
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