Blend is seeking a Spanish-speaking Close Notary Specialist based in Florida to support our eClose Operations Team. This hybrid role involves performing remote online notarizations (RON) and supporting external notaries using Blend’s digital platform. You'll ensure seamless, secure closings and provide real-time technical and operational support to both notaries and signing participants.

What You'll Do:

• Support external notaries, borrowers and lender representatives via phone, text, and ticketing system. (~60%) 
• Perform RON signings, primarily for mortgage and real estate closings. (~25%) 
• Troubleshoot borrower onboarding and signing room issues.
• Tag Hybrid documents to prepare them for e-signing. 
• Escalate technical problems to engineering and follow through to resolution.
• Differentiate between user error and product bugs, and act accordingly.
• Maintain strong relationships with RON vendors and provide ongoing support.
• Collaborate with Engineering and Product to test features, report bugs, and enhance user experience.
• Assist with new lender onboarding, training materials, and workflow documentation.
• Manage multiple tasks across calls, tickets, and Slack messages in a fast-paced environment.
• Return all communications promptly and handle other operational tasks as needed.

Qualifications:

• Active Florida Notary Public commission with RON certification.
• Bilingual (Spanish) strongly preferred
• 1+ years of experience in customer support, operations, or tech support (mortgage/title/fintech preferred).
• Strong troubleshooting, multitasking, and problem-solving skills.
• Experience with tools like Freshdesk, Slack, and eClosing platforms (e.g., Notarize, DocuSign, Snapdocs).
• Excellent communication, organization, and attention to detail.
• Comfortable with ambiguity and self-motivated/able to work independently.
• Team-oriented, proactive, and eager to investigate and resolve issues.
• Familiarity with eClosing workflows and state-specific notarial requirements a plus.

At Blend, we are committed to offering a competitive compensation package.

To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location. Final base pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Beyond base pay, Blends benefits and perks are described below.

Compensation:

• Base Salary Range: $24.00 – $27.00/ hour (This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.)
• Bonus (if applicable): Eligibility is contingent upon both company performance against established goals and achievement of individual performance objectives.
• Equity : Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend’s long-term growth and success.