Job Summary

The Credit Control Officer is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.

Duties and Responsibilities

• Take charge of managing accounts receivable by actively following up on outstanding payments.
• Engage with customers to address payment concerns and swiftly resolve any disputes.
• Send timely reminder letters and notices to accounts with overdue payments.
• Analyze accounts requiring escalation and recommend the best course of action.
• Collaborate seamlessly with other departments to identify and fix billing discrepancies.
• Prepare accurate credit and debit notes whenever necessary.
• Strive to meet or surpass the collections targets set by management.
• Support the preparation of insightful statistical and financial reports as needed.

Qualifications and Experience Required

• Degree or Diploma: A qualification in a relevant field such as Finance, Accounting, Business Administration, or Commercial Law.
• Specialized Training: Coursework or professional development focused on credit risk management, collections procedures, or accounts receivable.

Professional Experience: Capability to resolve complex client queries by liaising with multiple departments and obtaining necessary documentation (e.g., copies of invoices, proof of delivery).

Reporting: Ability to analyze debtor accounts and effectively report outstanding issues and potential risks to management.

• Credit Control/Collections Experience: A minimum of 1-3 years of direct experience in a credit control, accounts receivable, or collections role.
• Financial Administration: Proven experience in debt management, including dealing with late payments and initiating legal or collection proceedings.
• System Proficiency: Demonstrated experience working with credit management systems (like the mention of the iCABS system for issuing credit notes and updating contracts).

Key Skills and Competencies

• Communication and Negotiation: Excellent written and verbal communication skills for contacting debtors via email, letters, and telephone, and negotiating payment plans.
• Attention to Detail: Strong record-keeping abilities to maintain communication logs for accounts that may escalate to court proceedings.

• Health and Life Insurance
• Pension Plan
• Training & Development