Position Summary

The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with an interdisciplinary team, the Coach Advisor II provides support to caregivers through the full program lifecycle of onboarding, enrollment and ongoing coaching support.  They will provide program information to caregivers, as well as provide dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones. Support and resources are provided via telephone and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Care Coaching Team, which may span across multiple states and/or Careforth programs.

What You Will Do:

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing • Manage a case assignments, leverage technology to enable effective coaching and address the unique circumstance of caregivers. • Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include navigation of benefits, coordination of care activities and referrals to external resources. • May support prospective caregivers, answer inbound calls, provide program overview; capture caregiver and caregiver/care recipient data using multiple systems to support ongoing program participation • Supports Careforth App onboarding and provides application support to drive caregiver engagement and streamline onboarding workflows • Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions • Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate • Perform incident management in compliance with applicable state and program regulatory and/or accreditation requirements • Solicit feedback from caregivers to identify opportunities for additional support and process improvement • May act as a mentor for coaches and/or consultant for the caregiver support team • Participates in the On call rotation to provide caregiver support and respond to urgent caregivers • Perform other duties as assigned

What You Will Bring:

• Bachelor’s Degree and 4-6 years’ experience in care management, care coordination and/or health coaching • Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics • Older adults, Dementia and Chronic Condition Management experience required. • Managed Care/health plan experience strongly preferred. • Exceptional active listening and communication skills with a focus on empathy • Proven experience accessing and locating community resources • Ability to navigate (and teach others to navigate and utilize) mobile applications • Ability to multitask in a fast-paced environment, with excellent decision-making skills • Solid understanding and experience in care planning/case management is required • Multilingual skills required- Spanish• Must be able to work 8-5 PST /11-8 EST and be on call nights/weekends/holidays periodically

You'll Benefit From:

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

 

# LI-Remote

 

The pay range for this position is $22.73 - $31.84/hourly. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.