Company Description

Job Description

Position: Help Desk Analyst 
Location: 25 Market Street, Trenton, NJ 08625 – Hybrid

Key Responsibilities:

• Provide first-level help desk support for computer, application, and procedural issues.
• Troubleshoot problems, determine root causes, and resolve or escalate as needed.
• Log all incoming requests, actions, and resolutions.
• Support AOC business applications and end-users (internal/external).
• Follow up with users per policies; document closed issues.
• Maintain knowledge of IT operations, tools, Help Desk procedures, and environment.

Required Skills/Experience:

• Data entry: 3+ years
• Outlook/email usage: 2+ years
• Handling upset users calmly: 2+ years
• Strong verbal and written communication

Highly Desired:

• MS Excel, Word, Visio: 1+ year each

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.