Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Key Accountabilities/Job Responsibilities:1) Lead or Manage team of associates2) Ensure client SLA’s and deliverables are met 3) Perform requisite MIS4) Strong domain knowledge and able to support review process5) Good understanding of IFS system 6) To be willing to work in all shifts (including nights).7) Drive initiatives and Team building activities.8) Adhere to reasonable operational requests from the management.9) To attend all meetings and trainings as per requirements10) Conduct trainings for new joiners, submit accreditation to the client11) Work very closely with teams across delivery locations and client.

Qualifications

Bcom

Additional Information