Company Description

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

Job Description

To keep our teams moving fast and connected, we're looking for a hands-on IT Support Engineer to join our Sydney team on a 6-month fixed-term contract.

This is a great opportunity for someone with solid helpdesk and Sys Admin experience to hit the ground running in a fast-moving, global tech company — supporting ~700 users across Australia, the US, Canada, and Poland.

🔹 What you'll be doing

You'll be the face of IT for our Sydney office — the first person our people turn to when something isn't working. Day to day that looks like:

• Managing and resolving helpdesk tickets (via Slack, ticketing system, and in person)
• New starter onboarding — PC setup, account provisioning, asset management
• Administering core platforms: Active Directory, Okta, Office 365, and MDM
• Supporting hardware and software across the office
• Identifying when a ticket is a symptom of something bigger — and acting on it
• Contributing to minor IT projects and process improvements when capacity allows
• Reviewing and maintaining IT documentation

Qualifications

🔹 What we're looking for

• 2+ years of IT support or systems administration experience
• Hands-on MDM experience (mobile device management — iOS/Android/macOS)
• Active Directory and Okta administration
• Office 365 and JIRA experience
• Strong communicator — equally comfortable with a nervous non-techie or a complex access issue
• A security-aware mindset — you think about the why behind a ticket, not just the fix
• Can-do attitude and ability to juggle a variable ticket queue in a lean team

Formal qualifications aren't required — we're hiring for experience and mindset. Any industry background is welcome; we care that you've worked in a 250+ user environment and know how to move fast without breaking things.

This role requires you to be on-site at our Barangaroo office a minimum of Tuesday, Wednesday, and Thursday each week.

This role is open to Australian citizens and permanent residents, or those with full working rights in Australia for the duration of the contract.

Additional Information

Why you'll love working at Nearmap:

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

In addition to your annual leave, Nearmap offers:

• 4 extra "YOU" days off each year—take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy—explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• Monthly wellbeing and technology allowance.
• Annual flu vaccinations and skin checks.
• Hybrid flexibility—truly flexible, with no mandatory office days!
• A Nearmap subscription (naturally!).
• Unlimited snacks, drinks, and weekly catered lunches at the office
• Showers available for cyclists and gym enthusiasts.

At Nearmap, you can chart your own career path and see where our journey together might take you. With complex and fascinating work to challenge and inspire you, you might be surprised by the opportunities you discover. We've got so much more to share—come and explore with us!

We move fast, we care about craft, and we're proud of what we're building. If you're energised by turning hard problems into real-world impact, we'd love to meet you

Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.