Company Description

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

We started our India operations as Customized Energy Solutions India Pvt. Ltd in 2010 with offerings in the fields like Energy Trading, Renewable Energy Consultations, Emerging Technology leadership, serving C&I Consumers, etc. CES is uniquely placed in the market through its expertise drawn from US markets, Emerging Technology and experience in the Indian electricity markets. CESIPL is the trading licensee as approved by Hon’ble Central Electricity Regulatory Commission. CESIPL is registered on the Exchange platform to facilitate trading requirements of its clients in Physical and REC segments. 

Visit www.ces-ltd.com for more details

Job Description

Member Acquisition & Onboarding

• Identify and engage potential members within the ecosystem
• Support onboarding and ensure a seamless member experience
• Maintain a pipeline of prospective members

Member Engagement & Retention

• Build and maintain strong relationships with existing members
• Drive participation in events, working groups, webinars, and training programs
• Ensure regular communication and engagement with active and past members
• Address member queries and provide timely support

Community & Communication Management

• Manage communication channels including emailers, newsletters, and member groups
• Support social media and engagement initiatives in coordination with social media teams
• Ensure consistency and frequency of communication with members

Data Management & Reporting

• Maintain member databases, trackers, and dashboards
• Monitor member activity and engagement trends
• Ensure data accuracy across CRM tools and internal systems

Event Coordination

• Plan and execute member-focused events such as webinars, roundtables, and townhalls
• Manage outreach, coordination, and follow-ups for events
• Maintain records including meeting notes and event summaries

Stakeholder Management

• Interact with CXO-level executives, industry leaders, and stakeholders
• Act as a liaison between members and internal teams
• Gather feedback to improve member experience and engagement

Qualifications

• 0–3 years of experience in community management, member engagement, or similar roles
• Strong verbal and written communication skills
• Excellent interpersonal and stakeholder management abilities
• Experience in data handling, reporting, and tracker management
• Proficiency in Excel/Google Sheets; CRM tools knowledge preferred
• Strong organizational and multitasking skills
• Self-motivated and proactive approach
• Willingness to travel

Additional Information

Customized Energy Solutions offers competitive salary commensurate with experience. 

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.