Company Description

Lumina Agency INC is a growing company committed to delivering professional business solutions and outstanding client experiences. Since our founding, we have focused on creating a welcoming, organized, and collaborative environment where both employees and clients feel valued. Our team is driven by professionalism, innovation, and a strong dedication to customer service excellence.

We believe that every interaction matters, and our front office team plays a key role in representing the quality and professionalism of our company. As we continue to expand, we are looking for motivated individuals who are ready to grow with us and contribute to a positive workplace culture.

Job Description

We are currently seeking a motivated and professional Customer Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for customers, assisting with account management, resolving inquiries, and ensuring a positive customer experience.

This position is ideal for individuals who enjoy communication, problem-solving, and working in a fast-paced team environment while developing valuable business and client service skills.

Responsibilities

• Build and maintain positive relationships with customers and clients
• Assist customers with account-related questions and service requests
• Provide accurate information regarding company services and solutions
• Maintain detailed and organized customer records
• Collaborate with internal departments to ensure customer satisfaction
• Handle customer concerns professionally and efficiently
• Support daily administrative and account management tasks
• Contribute to a productive and team-oriented workplace environment

Qualifications

• Strong communication and interpersonal skills
• Professional attitude with excellent customer service abilities
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving mindset with attention to detail
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn new skills
• Basic computer and data entry proficiency

Additional Information

• Competitive salary
• Growth opportunities within the company
• Supportive and professional work environment
• Skill development and ongoing training
• Team-oriented culture
• Stable full-time position
• Career advancement opportunities
• Hands-on experience in customer relations and account management