Senior Data Analyst (Ops)

Your Mission:

• Analytics Genius: Serve up impactful data-backed recs with a focus on predictive modeling and statistical analysis driving strategic decisions and business growth.
• Onboarding Optimizer: Decode what makes a great customer experience during setup and early usage, and translate those insights into actionable improvements for Operations.
• Retention Strategist: Pinpoint the operational levers that improve customer outcomes, reduce churn risk, and drive sustainable growth through smarter use of data.
• Data Transformation: Identify relevant data sources, validate/reconcile data, and build concise and future-proof models designed for adaptability and scalability.
• Automation Mastermind: Get to the bottom of data discrepancies and outdated manual processes to ensure smooth operations using machine learning and data pipelines.
• Cross-Functional Partner: Collaborate with Sales, Finance, Operations and Product teams to maintain a reliable data infrastructure and contribute to data analytics initiatives.

What You'll Bring:

• 5 years of experience in business analytics, data science, statistics, or a related field.
• Strong SQL skills (ability to write complex queries to extract insights), experience with BI tools, and proficiency in programming languages like Python or R.
• Excellent stakeholder management - experience collaborating with multiple senior stakeholder groups, being able to prioritize the highest-impact projects and deliver at pace.
• Operating with a bias toward sharing, transparency and clear communication is your default!
• Diving in, solving problems, and getting things done is second nature - no waiting for perfect conditions.
• Thriving in fast-paced environments, embracing ambiguity, and taking initiative without a rulebook.

Bonus points: Experience with Salesforce, attribution modeling or SaaS.

This position is not eligible for work authorization sponsorship by SpotOn

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• Our base pay range starts at $130,000 -$175,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.