Who We Are

General Catalyst is a global investment and transformation company that partners with the world’s most ambitious entrepreneurs to drive resilience and applied AI. We support founders with a long-term view who challenge the status quo, partnering with them from seed to growth stage and beyond. With offices in the U.S., Europe, and India, we have supported the growth of 800+ businesses, including Airbnb, Anduril, Anthropic, Applied Intuition, Commure, Glean, Gusto, Helsing, Hubspot, Kayak, Livongo, Mistral, Ramp, Samsara, Snap, Stripe, Sword, and Zepto.

About The Role

You'll be joining a dynamic 7-person office team across the United States, with 3 team members based in San Francisco including the Office Manager who oversees all U.S. offices.  As the home base for many of our senior leaders and Managing Directors, our San Francisco office is at the center of the action - hosting frequent high-level meetings, welcoming portfolio company founders, and serving as a hub for collaboration across our global network.

We're a team that takes pride in working hard, serving with excellence, and having fun along the way. We believe that creating an exceptional office environment isn't just about logistics - it's about building a space where our team and guests feel energized, supported, and inspired to do their best work.

We're looking for someone who genuinely loves creating exceptional experiences for people. As our Office Coordinator, you'll be the heartbeat of our office - the first smile people see, the person who anticipates needs before they're asked, and the one who makes everyone feel genuinely cared for. This isn't just a front desk job. You'll orchestrate the daily employee and guest experience with the warmth and precision of Michelin-star hospitality. You'll own the details that make our office feel seamless, welcoming, and special every single day.

If you take pride in making people's day better, notice the small things others miss, and thrive in a role where presence and service matter deeply - this role is for you.

Key Responsibilities

Hospitality & Guest Experience

• Greet every employee and guest with genuine warmth and professionalism
• Orchestrate seamless guest journeys from arrival to departure (beverages, conference room escort, amenities)
• Anticipate needs and create "wow" moments through thoughtful details
• Maintain building access and security protocols (guest lists, badges, escort procedures)

Office Operations & Coordination

• Own the front desk presence - ensure it's never unstaffed or unprepared
• Coordinate conference room bookings and resolve scheduling conflicts in real-time
• Proactively restock supplies (kitchen, bathrooms, conference rooms, office supplies)
• Maintain impeccable office standards - notice what's missing, broken, or could be improved

Administrative Support

• Support expense report processing and administrative tasks
• Manage mail and package handling
• Assist with day-of event logistics and setup
• Order office supplies and snacks

Qualifications

• 2+ years experience an administrative, operations, or office management role
• 2+ years full-time experience in a customer-facing role in luxury hospitality, high-end retail, or executive office environments
• Familiarity with office management tools (building access systems, conference room booking software, ticketing platforms)
• Genuine passion for service - you light up when helping others
• Exceptional interpersonal skills and emotional intelligence
• Ability to juggle multiple tasks while staying calm and focused
• Reliable and consistent - you show up fully, every single day
• Professional presence and polished communication skills
• Problem-solving mindset - you find solutions, not excuses

At General Catalyst, we believe the best ideas and the boldest outcomes come from people who bring different perspectives to the table. We know that outlier outcomes require us to think differently than everyone else. That’s why we’re committed to building teams that reflect a wide range of backgrounds, experiences and ways of thinking. Diverse perspectives are essential to our mission of responsible innovation and creating inclusive prosperity.