Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

Programmatic expansion is providing us the opportunity to hire for the clinical management position of Program Manager at our new adult residential home, North Coast House, at 7480 Auburn Rd, Concord, OH  44077 This program is evolving the clinical service delivery to include day treatment groups, case management groups, dedicated case manager to supplement the residential adult services toward sustained independent living following discharge. Location of North Coast House will be moving in 2025 to Concord, Ohio and will have room to serve a total of 16 clients at a time.

The North Coast House Program Manager is responsible for supervision of staff, as well as providing and overseeing direct client care, oversight of the development, implementation, and delivery of programming. This individual is responsible for the completion of the monthly schedule for staffing of programs, and ensures adequate staffing is achieved. The Program Manager will develop, implement, and maintain program treatment models, policies, and procedures in accordance with relevant certifications/accreditation/fidelity standards. This position will also provide clinical and administrative supervision of staff and program supervisor, facilitate program and staff development as assigned. Responsible for ongoing management, onboarding, and orientation of staff and provide trauma informed services.

Primary Responsibilities:

• Leadership:
• Understanding of team dynamics and staff development, including recruitment and retention, ability to achieve results through coaching and mentoring, ability to lead process improvement and work with other departments to improve client care and staff development, ability to develop an understanding of how all areas of organization operate and interact, ability to adjust in a fast-paced, ever changing environment and utilize creative thinking to solve problems. 
• Interpersonal communication:
• Ability to engage with clients and collaterals, ability to develop professional relationships with peers and community partners, ability to develop trusting supportive relationship with supervisees, ability to produce timely, consistent, and accurate documentation of client services
• Clinical Care:
• Ability to demonstrate an understanding of human development and mental/behavioral health specific to population served; including the social, political, economic, and cultural context. General knowledge of substance use disorders and the general complications of dual diagnosis in the treatment of behavioral health disorders. Understanding the importance of an interdisciplinary approach to client care.

Requirements:

• Minimum of Master's Degree in Social Work/Mental Health
• Minimum of 3 years clinical experience
• Some administrative supervisory experience (preferred)
• Licensed in the State of Ohio with LPCC/LISW/IMFT (SUPERVISION TOWARD LICENSURE IS AVAILABLE)
• Work in the office with occasional travel for meetings or professional development as dictated by programmatic needs
• Full-time hours, Monday through Friday, and occasional weekends as needed
• North Coast House is a 24-hour, 7 day a week, adult residential facility

Our organization is committed to equal employment opportunity. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law.

Visit our website: www.crossroadshealth.org