Location: Los Angeles, CA

Role Overview

We are looking for a talented, experienced, and highly motivated Technical Account Manager who will support the Demand Partnerships team in optimizing and growing our key Property & Casualty (P&C) advertiser relationships. This role oversees partner technical integrations, data analysis, and day-to-day campaign operations on our proprietary advertising platform. The ideal candidate comes from a programmatic ad operations or trafficking role and is comfortable working with digital media advertisers in a fast-paced setting. In addition, the ideal candidate has an analytical mindset and the ability to work closely with multiple internal business teams. Candidates must be self-starters and able to thrive in an agile, fast-paced, data-driven environment.

Responsibilities

• Understand partner KPIs and perform analysis to recommend campaign optimizations to internal team members and directly to partners.
• Proactively identify optimization opportunities through open-ended account review and open-ended data analysis. Compile, analyze, and interpret performance data to optimize advertiser campaigns. Resolve partner issues efficiently and proactively.
• Provide support for all new product initiatives and recommend new platform features based on advertiser feedback and internal requirements.
• Assist in the creation of business performance reviews for partners, including quarterly business reviews.
• Establish trusted working relationships with team members and develop a strong understanding of the company’s organization, operations, best practices and formal/informal processes for allocating resources.
• Implement and monitor partner integrations, including data passing, performance imports, and real-time bidding connections.
• Serve as a platform expert, advising partners and internal teams on best practices and configuration.
• Provide a point of view on product improvements based on ticket patterns, partner feedback, and data.
• Have a holistic, high-level understanding of how the company’s advertising products and technologies fit into the overall online advertising ecosystem, consumer journey, and a client’s overall marketing portfolio and plan.

Requirements

• 5+ years of experience in technical account management, ad operations, or trafficking in online advertising.
• Experience in performance-based marketing, ideally in a programmatic environment.
• Expertise in implementing API integrations
• Knowledge of the insurance industry and ecosystem is preferred.
• Strong Excel proficiency (pivot tables, VLOOKUPs, data manipulation).
• Strong knowledge of relevant industry KPIs.
• Strong client-service orientation within performance marketing.
• Capacity to think critically and creatively to synthesize large datasets.
• Ability to be a self-starter and manage multiple competing priorities in a dynamic startup environment.
• A proactive, solutions-oriented approach with the ability to manage multiple client needs.
• Exceptional organizational skills with a client-first mindset.
• Ability to utilize industry knowledge and insights gained across multiple clients to inform account management strategy and priorities and recommendations to clients.
• Obsessive attention to detail.
• Eagerness to learn, drive to improve, and a willingness to make mistakes.
• Ability to articulate and communicate clearly, concisely, and thoughtfully, particularly with written communications across various teams.

Compensation & Benefits

We are excited to offer a competitive base pay range of $85,000 to $115,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including:

• Annual bonus program and participation in our Restricted Stock Unit program
• 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
• 100% Employer paid long term disability, and life insurance
• 401(k) retirement plan with matching contributions to help you plan for your future
• Open Paid Time Off policy with a birthday day off and 11 holidays 
• Professional development reimbursement
• Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
• 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver 
• Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement