• Office- first role, in office 4 days a week
• Supervise the activities, performance, and productivity of direct reports in NYC, London, and Mumbai and an offshore team; ensure team members are reviewing, updating, and auditing content maintained at fingerprinting platforms and within internal proprietary tools accurately and with a high level of efficiency
• Partner internally with other departments (relationship management, accounting, product development) to identify, report on, and resolve issues, while providing an extraordinary level of support for our clients
• Build relationships with partners and clients, communicating clearly and frequently to ensure issues are resolved in a timely manner
• Maintain strong knowledge of proprietary platform technology and the processes that pertain to them, with the ability to disseminate information to the company and team, and quickly learn new platforms and develop processes as needed
• Work closely with team members and management to identify inefficiencies, communicate roadblocks, and suggest improvements for department projects and processes
• Work across teams to continually identify ways to enhance client satisfaction and increase revenue

• 5+ years of work experience in the music or entertainment industry, preferably with an emphasis on customer support; 3+ years of experience in a supervisory capacity
• Experience working in a CMS such as YouTube CMS, TikTok MediaMatch, SoundCloud Deck, or Facebook Rights Manager
• Well-organized, attentive to detail, and should constantly meet and/or exceed performance goals while managing multiple deadlines and prioritizing appropriately
• Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
• Comfort in a fast-paced, team-oriented environment; positive attitude, with the ability to motivate and excite team members
• Experience managing cross-functional projects and driving them to completion
• Proficiency in Google, Apple, and Microsoft applications, particularly Excel

What We Give You

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess