Overview

At Foot Locker, we’re committed to delivering seamless and inspiring experiences to our customers across all channels. As part of our Order Management team, we are looking for a Fulfillment Support Specialist to help manage and improve our order fulfillment processes. This role will focus on monitoring open orders, identifying and resolving operational issues, and supporting cross-functional teams to ensure a smooth customer journey.

You’ll work closely with store operations, dropship vendors, warehouse teams, and technical stakeholders to drive issue resolution and process improvements. If you’re detail-oriented, analytical, and thrive in a fast-paced, collaborative environment, we’d love to hear from you.

This is a 6 month project.

Responsibilities

• Monitor E-commerce open orders and proactively identify fulfillment issues across stores, dropship, and warehouse channels.
• Analyze dashboards and create reports to detect fulfillment bottlenecks, operational issues, and root causes, enabling timely resolution and continuous process improvement.
• Collaborate with technical teams and operational stakeholders to resolve issues and improve processes.
• Document findings, resolutions, and process changes clearly and consistently.
• Support reporting needs and contribute to weekly/monthly performance reviews.
• Maintain alignment across teams through effective communication and stakeholder management.

Qualifications

Must-Have:

• Strong communication skills with experience working across technical and business teams.
• Analytical mindset with proficiency in Excel; Power BI experience is a plus.
• High attention to detail and accuracy in issue detection and documentation.
• Proven problem-solving skills, including root cause analysis.
• Experience in stakeholder management and process coordination.
• Familiarity with agile project environments.
• Ability to produce clear reports and maintain structured documentation.

Desired:

• Experience in omnichannel operations, including dropshipping and store fulfillment.
• Understanding of retail and omni-channel operational flows.
• Familiarity with Atlassian tools (Jira, Confluence).
• Exposure to order management systems (OMS) and warehouse systems (WMS).

Benefits

• Recognition, inclusion and belonging in a diverse environment
• 25 holidays and flexible working (hybrid position, in office ~3 days p/w)
• Employee Discount on in-store and online products
• Casual Sneaker Culture
• Learning & Health/Wellbeing programs
• Career development and growth in an ambitious international team
• Travel reimbursement
• Access to premium wellness apps
• Bike plan and contribution to gym subscription
• Pension Plan
• Discounted Collective Health plans
• Activities organized by our Social Committee #