Primarily Customer service and Data Entry/Medical Records

Monday-Friday 9am-6pm

Pay: $16.50 per hour

• Full benefits -eligible day 1 of employment

• Medical

• Dental

• Vision

• Other benefits-

• Paid vacation, holidays, sick/personal time

• Tuition Reimbursement

• 401k (with company match)

• Employee Stock Purchase Program

• Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application.

• Verify the accuracy and quality of each request and data entry the request into both the Iron Mountain and client systems.  Ensure that work is performed per federal and state statutes

• Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain

 Develop and maintain proactive customer relationships to ensure the quality of service provided.

• Maintain telephone contact with customers regarding accurate and timely service for release of information.

• Answer all routine customer inquiries in an efficient and effective manner.

• Direct difficult inquiries or complaints to the appropriate person.

• Contact customers when problems arise, as appropriate and in accordance with Iron Mountain policy