Company :

Job Description : 

GENERAL OVERVIEW:

Provides analysis services typically in a defined project. Develops requirements and supplemental specifications for new applications or analyzes change requests/enhancements in existing applications. Collaborates closely with the customer/partner/business areas to identify application needs, project specifications, business case development, and cost sheet analysis. Accountable for identification and documentation of risks, defects and issues throughout the project lifecycle. Responsible for assisting in the resolution of risks, defects, and issues. For smaller projects or initiatives, may be accountable for project schedule. Accountable for providing project status back to the appropriate management group or customer, release co-coordinator and/or various PMO groups.

ESSENTIAL RESPONSIBILITIES:

• Works with customers, application developers, architects, project management and team members to understand business requirements that drive the analysis and design of quality business solutions. Is involved in the full system development lifecycle and is responsible for creation and maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials). (20%)
• Aids with application development project deliverables - e.g. vision document, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials. (20%)
• Manages job and project requirements so that projects are completed on time, in scope, within budget, and with minimal defects. May help to maintain documentation such as design documents, architecture, and flow diagrams. (15%)
• Provides required business and/or technical support for both project and production related activities. (15%)
• Assures compliance with required standards and that all necessary approvals have been obtained throughout the project lifecycle. (10%)
• Interfaces with the business areas, customers, partners, vendors, technical staff and project teams to drive value, enhance return on investment, and create innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solution) (10%)
• Is accountable for testing of solution (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production and UAT defects are realized. Will interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing culminating with implementation checkout and post implementation support. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS:

QUALIFICATIONS:
Minimum

• Bachelor’s degree from a four-year college or university or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 0-1 years’ relevant subject matter experience

Preferred:

• Familiar working with electronic health record (EHR) systems, system optimization, troubleshooting technical issues. Understanding of Clinical Workflows, Customer Service, Interacting with Patients, familiarity with Medical Terminology
• This is an IT support that is primarily phone based and occasionally goes on site to perform go live support
• Hybrid – 3 days in the office 2 working remote

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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