Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service is seeking a Cruise Specialist in our Pasadena office.

As part of a specialist cruise team, you will be offering our products and services to the Cruise segment on a global basis. From receipt of enquiry through to final delivery you will be the customer’s main point of contact, advising customers on which products to buy when, where, why, and how. Along with facilitating the cross-site movements of stock to meet demand.

This role will involve a variety of different skill sets including Customer Service, Sales, Supply Chain & Administration as you strive to provide the very best customer experience to our key customers. To be successful in this position, you will need to be flexible, a team player, and need to be comfortable working in a fast-paced environment.

Main responsibilities

• Assist the Cruise Specialist Team by handling assigned administrative tasks, contributing to the overall efficiency and responsiveness of the team.
• Proactively follow up enquiries and RFQs and capture sales opportunities through planned quote follow up
• Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in the most efficient way
• Work closely with the cruise team, understanding their needs and supporting their requirements related to the total WSS customer offer
• Capture customer specific information and requirements in the system and work proactively with cruise specialist team
• Reviewing and streamlining of upcoming deliveries
• Ensure there is continuous communication on the availability and leads times of products with the customer, Transport & the warehouse on North American port deliveries
• Process orders/quotes
• Update ETA for incoming orders
• Manage Advance Shipping Notice (ASN) invoice handling, ensuring all documentation is processed accurately and efficiently.
• Regularly review expediting lists and provide timely updates to the Cruise Specialist Team to ensure accurate and up-to-date communication with customers.

Accountabilities

This position will be measured against:

• Sales growth
• Average order value
• Quote hit rate
• Quote follow up
• Customer satisfaction
• Other agreed KPI’s
• Accountable for responsiveness in line with set standards
• Accountable for timely delivery
• Accountable for correct delivery

Key KPIs

• Responsiveness in line with standards
• On time delivery
• Communication with other functions

Additional preferences

• Excellent telephone sales skills
• Good analytical skills and attention to detail
• Ability to communicate on all levels
• Enthusiasm for learning
• Interest/experience in the shipping industry and marine products
• Logistics experience

Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary will be commensurate with the applicant's experience and requirements expressed in the job description.