At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

The Manager of Voice Provisioning leads a service delivery team responsible for handling new and existing customer requests for Fusion voice services, including installations and service changes. This role ensures timely and accurate order processing, high-quality customer service, and effective collaboration across departments.

Job Description:

Essential Duties and Responsibilities (other duties may be assigned):

• Overseeing the team’s daily operations and order management for voice services. 
• Ensuring completion and accuracy of customer orders, coordinating with internal teams for any changes. 
• Monitoring order progress and proactively resolving customer inquiries, including developing and tracking appropriate KPIs. 
• Providing backup provisioning support for team members. 
• Creating and improving reports for service delivery and pipeline management. 
• Managing team performance, attendance, compliance, and minimizing customer impact from outages. 
• Leading and motivating the team to meet organizational goals. 
• Handling customer communications and escalating issues as needed. 
• Driving process improvements and fostering strong interdepartmental relationships. 
• Supporting cross-functional projects and identifying solutions for service needs. 
• Building a positive, empowered team environment. 

Knowledge, Skills and Abilities Requirements:

• Strong leadership, communication, analytical, and decision-making skills. 

• Proven ability to deliver results and influence across teams. 

• Solid technical and industry knowledge. 

• Excellent organizational and interpersonal skills. 

• Ability to thrive in a fast-paced, changing environment.