Job Title

Onsite Software Engineer

Location(s)

Customer Site - FL, Customer Site - SC

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Overview:

Join our team as an Onsite Software Engineer based at our customer facility in Tallahassee, Florida, where you'll deliver expert technical assistance by diagnosing and resolving software issues for Diagnostics Software Services (DSS) applications.

In this customer-facing role, you'll conduct thorough complaint investigations, implement escalation procedures when necessary, and maintain comprehensive documentation throughout the support process. You'll also participate in software configuration activities while consistently meeting or exceeding standards for customer satisfaction, quality, and operational efficiency.

This position offers extensive interaction with both team members and customers, requiring strong professional communication skills and the ability to respond swiftly to address customer concerns. As our onsite technical expert, you'll be instrumental in maintaining seamless diagnostic operations that directly impact healthcare outcomes.

Key Responsibilities:

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed. This includes, but is not limited to:
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.

BASIC QUALIFICATIONS:

• Bachelor's degree AND minimum of 2 years of configuring software including technical experience with writing and executing SQL statements.
• Technical associate degree AND Minimum of 4 years of configuring software including technical experience with writing and executing SQL statements.

PREFERRED QUALIFICATIONS:

• Customer support experience using a case management system and troubleshooting technical issues.
• Experience delivering what’s promised on time, proactively provide status reports, and have the capability to independently manage tasks and projects from inception through completion with minimal supervisory guidance.
• The ability to work independently as well as in a team environment.

WORKING CONDITIONS:

• The position requires 50% travel to either Tallahassee, FL or Columbia, SC.
• Individual must reside either Tallahassee, FL or Columbia, SC regions.
• This position will be responsible for supporting NBS programs in South Carolina and Florida.
• This position requires travel to Ohio as needed for onboarding and recurring training purposes.
• General office atmosphere and laboratory environment workspace. Customer laboratories will include biological sample material.

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance  

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact OpenJobs@revvity.com.