KOKI Group is one of the world's leading manufacturers of power tools, nailers, rechargeable batteries, accessories and pneumatic tools. Our group of companies includes the brands HiKOKI, Metabo, Metabo HPT and Carat.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us. 

METABO HPT.

JOB DESCRIPTION

JOB TITLE: Service Administrator

EXEMPT: No                                                                  DIVISION: METABO HPT

LOCATION: Braselton                                                     DEPARTMENT: Service

EMPLOYEE:                                                                   REPORTS TO: Gary Maddox   

PREPARED BY: Perry Hackney                                        DATE: May 21st2025

APPROVED BY:                                                              DATE:

ESSENTIAL DUTIES AND RESPONSIBILITIES: (including but not limited to other duties that may be assigned)

As a warranty service administrator you are responsible for communicating with Service Center Accounts and End-Users to ensure clarity of all warranty terms and limitations. A warranty administrator should possess strong organizational skills to ensure that all warrant paperwork and documentation are completed and maintained in an orderly fashion. Both written and verbal communication talents are important, as the warranty administrator communicates frequently with ASC Accounts and End-Users to ensure claims are completed in a timely, efficient manner. The warranty administrator must also be able to coordinate teams and ensure cohesive, productive activity by subordinates (when in a position overseeing warranty agents). A warranty administrator must also possess basic computer knowledge and good clerical skills.

• Assist Tech Phone line operation and assist ASC accounts when needed.
• Efficiently review and process warranty claims to warranty terms and limitations.

• Ensure claim legitimacy and adherence to warranty agreements and company policy.
• Document and track claims through completion of warranty claim process.
• Assists in all inventory activity as needed.
• Performs all related duties as requested by management.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Highly detail oriented
• Well developed organizational skills
• Self-motivated
• Ability to establish priorities
• Ability to work independently
• Ability to proceed with objectives without supervision
• Good interpersonal communications

Education and Experience:
      High School diploma required;
      Minimum two years related experience and/or training;
      or equivalent combination of education and experience.

Language Skills:
      Ability to read, write and interpret documents such as safety rules, operating and maintenance  
      instructions, and procedure manuals. Commutating with other departments as needed.

Computer and Mathematical Skills:
     Advanced computer proficiency such as Word, Excel, Outlook, faxing and the ability to    
      add, subtract, multiply, and divide simple numbers.

Reasoning Ability:
      Ability to apply common sense in understanding instructions furnished in
      written, oral or diagram form. Ability to deal with problems involving several concrete   
      variables in standardized situations.

Physical Demands and Work Environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger handle or feel objects, tools or controls, reach with hands and arms, and stoop, kneel, crouch or crawl.  The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift an/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

METABO HPT Conforms to the American with Disabilities Act (ADA).

Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.