Posting Close Date: 

Applicants must submit their completed application by 01-11-2026 at 11:59 p.m. MST

Application and Special Instructions

Application and Special Instructions

As part of this online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Applications received that do not contain a resume and a cover letter addressing the prompt below will be considered incomplete and will not be considered further in this recruitment process.

Cover Letter Prompt:

Please submit a cover letter in which you address your knowledge, skills, abilities, training and/or experience in relation to each of the qualifications listed in the posting below. Cover letters should be no more than two (2) pages in length.

For questions regarding this recruitment, please contact Stephanie Vejar at HCD_HR@tucsonaz.gov

ABOUT THIS JOB

Position Specific Description

The Outreach Supervisor oversees daily homeless outreach and encampment assessment operations across the City, ensuring consistent implementation of the City’s Homeless Protocol. This position provides frontline supervision, operational coordination, and quality control for outreach staff and works closely with City departments, County agencies, and nonprofit partners to deliver coordinated, service-first responses to unsheltered homelessness in public spaces.  This position manages the workflow and prioritization of community requests, ensuring consistent and trauma-informed engagement practices in the field.

The Supervisor serves as a central point of contact for various City departments, neighborhood associations, and community stakeholders, providing support for safe, efficient, and service-oriented responses to encampments and unsheltered individuals. The role requires strong leadership, operational decision-making, and the ability to navigate complex situations while upholding Housing First principles.

Duties and Responsibilities

• Ensure consistent and lawful application of the City’s Homeless Protocol, including notice requirements, outreach standards, property handling procedures, and documentation.

• Provides training, coaching, and professional development for engagement standards, safety practices, and data accuracy. Conducts regular check-ins, reviews documentation, and ensures compliance with program expectations.

• Conducted hands-on field training and shadowing to ensure staff can apply policy and procedures in real-world environments.
   
• Manages the triage and prioritization of encampment-related requests from community members, City departments, and partner agencies. Coordinates field deployments, ensuring staff follow established protocols, safety procedures, and communication workflows. Monitors site conditions and deployment outcomes, resolving operational challenges as they arise.

• Implements monitoring and evaluation processes to assess the effectiveness of deployment, the quality of outreach, data accuracy, and service engagement outcomes. Identifies trends and opportunities to improve assessment consistency, field coordination, and overall program impact.

• Identify trends, service gaps, and operational challenges and provide recommendations to leadership to improve outreach effectiveness and resource deployment.

• Train, mentor, and evaluate outreach personnel to ensure professionalism, consistency, and adherence to best practices.
   
• Performs all other duties and tasks as assigned.

All duties and responsibilities listed are subject to change.

Work Conditions as follows:

• Mostly office environment.
• Indoor and outdoor work with some exposure to physical, ergonomic, or emotional hazardous environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

MINIMUM REQUIRED QUALIFICATIONS:Education: Bachelor's degree in a related field
Work Experience: Three (3) years of directly related experience
Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis.

PREFERRED QUALIFICATIONS: - Five (5) or more years' prior experience managing/performing outreach and coordination for underserved populations.

- Two (2) years of experience leading outreach, crisis response, human-services teams, or similar field-based staff.

- Experience coordinating multi-agency responses or field operations (public health, crisis teams, encampment response, etc.).

- Knowledge of Housing First, trauma-informed engagement, motivational interviewing, and crisis intervention.

- Experience in support services for those in housing with high needs (i.e., substance use, chronic medical issues, severe mental health issues, and disability diagnosis).

- Experience with Homeless Management Information Systems as well as Client tracking software.

- Ability to communicate/collaborate with external stakeholders to include: Ward offices, City Departments, Neighbor Associations, NGO's, Non-profits.

- Strong knowledge of community supportive services/resources.

POSITION DETAILS

Job Profile

J1462 - Community Services Project Supervisor

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G107

Hourly Range

$26.57 - 39.86 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Housing and Community Development

Department Link

https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.   

Recruiter Name

Stephanie Vejar (202915)

Recruiter Email

HCD_HR@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.