8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

The Mail Operations Senior Coordinator will be responsible for providing analytical support to the small parcel function. The role will manage the process of gathering data from various sources to provide visibility into performance & spend opportunities. This Associate will assist the manager with the annual budget process & monthly KPI’s for vendor service level compliances.

This position requires in-depth communication of complex information, both verbal and written to management, vendors, and certain internal organizational stakeholders. This individual should have the ability to demonstrate active listening skills, as well as effective speaking and writing skills. This position requires the associate to make good decisions, while utilizing all available resources. It is imperative that the Mail Operations Senior Coordinator build and maintain strong relationships with peers as well as maintaining an open mind in order to demonstrate an understanding of Mail Operations goals as well as the Company vision.

What you will do – Essential Responsibilities

A successful Senior Coordinator candidate will:

• Coordinate, monitor, and evaluate data from 3rd party vendors to assess compliance and scorecard rating. (Analysis and Decision Making/Results Focus)
• Partner with management in establishing, monitoring, and maintaining KPI’s for the departmental benchmarks. (Teamwork/Results Focus)
• To carry out the proper handling of inbound and outbound USPS, inter-company, and courier packages for mail processing and other mail operations projects as assigned. To ensure safe, timely and accurate mail practices in order to maintain time and cost effectiveness. (Teamwork/Functional Expertise)
• Serve as a liaison between Mail Operations and all CarMax extension buildings. This includes communications and mail deliveries to and from locations. (Communication/Customer Service)
• Monitor, evaluate and report all Mail Operations related expenditures to ensure favorable budget expectations. (Analysis and Decision Making/Courageous Leadership)
• Other duties as assigned.

Qualifications and Requirements

To be successful for this role, we are looking for someone that can consistently deliver at a high level on the responsibilities listed above. A few of the competencies that will position you for success are:

• Ability to partner across functions for opportunities & resolutions
• Ability to communicate internally & externally to support mail operations and customer needs
• Ability to build and maintain strong relationships
• Ability to demonstrate strong team behaviors in line with CarMax values, including integrity, respect, inclusion, fairness, and fun
• Ability to resolve customer service issues in a positive and professional manner
• Ability to accurately (attention to detail) complete tasks in a timely manner while balancing time, multi-tasking and interruptions
• Ability to develop and execute a plan while using available resources
• Minimum 1-3 years of related experience; mail operations or logistics experience preferred.
• 1-3 years’ experience with Word & Excel

Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office. 

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.