Primary Location:

Frazier Rehab Institute - UMC

Address:

220 Abraham Flexner Way
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

Job Description:

Patient Access Educator is responsible for delivering individual and group on-the-job training to new and current patient access staff. Assist with the design and implementation of training tools, develop curricula and instruct participants in related patient access front-end processes.

Educator would round with patient access areas while observing and monitoring front-end functions and providing feedback to management and specialized instruction to staff.  Helps in the development of system enhancements and performs subsequent testing for enhancements to the registration and scheduling systems. Develop training documentation, tools and job aids. 

• Facilitates staff development by promoting learning experiences and tailoring to the needs of the individual employees
• Define the knowledge, skills & abilities required for patient access employees to perform given responsibilities as requested
• Suggest exercises and/or case studies to reinforce learning
• Observe staff working on Patient Access functions in clinical/hospital areas to answer questions, provide additional training, identify issues/concerns and facilitate ongoing integration of automated systems
• Audit accounts (i.e. MSP, insurance plans, complete registration, etc.)
• Provide coaching regards to education opportunities
• Attend meetings and represent Patient Access as a subject matter expert
• Participate in continuous process improvement teams and assist in the coordination and completion of short-term, long-term and special projects as appropriate
• Maintain current knowledge of relevant technology and best practices
• Assist with testing patient access components of courseware developed tools, products and system software upgrades
• Monitor that employees are meeting all assigned testing and compliance guidelines
• Demonstrates attention to detail in data gathering, documentation and record keeping

Other duties may be assigned.

Additional Job Description:

Collaboration & Teamwork: works cooperatively and collaboratively with others toward the accomplishment of shared goals.

Valuing Diversity: recognizing and embracing the unique talents and contributions of others.

Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.

Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.

Organizational Alignment: ability to align people, processes and organizational structure with UMC’s strategic direction.

Developing Others: views people, their knowledge and capabilities as assets and provides opportunities that allow employees to continuously learn and develop.

Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Integrity: conducts business with honesty and professional ethics. Seeks to achieve results in the best interest of the organization. Models and reinforces ethical behavior in self and others.

 

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

• Adheres to and exhibits our core values:

 *Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

*Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

• Maintains confidentiality and protects sensitive data at all times.

• Adheres to organizational and department specific safety standards and guidelines.

• Works collaboratively and supports efforts of team members.

• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Skills, Knowledge or Abilities critical to this role:

• Energetic, motivated individual that connects well with people.
• Must be dependable, professional and a team player.
• Excellent organizational skills.
• Ability to adhere to deadlines.
• Excellent customer service skills.

 Language Ability:

• Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability: 

• Critical thinking skills.

Computer Skills:

• General computer knowledge.
• Ability to create effective Power Point Presentations.

• Education / Accreditation / Licensure (required & preferred):

• High School Diploma or equivalent required.

• Experience (required and preferred):

• Two years of relevant patient access experience required.
• Teaching and corporate training experience preferred.