Primary Location:

Peace - Louisville

Address:

2020 Newburg Rd.
Louisville, KY 40205


Shift:

Days 7A - 7P (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
The Mental Health Monitoring Technician is responsible for monitoring, documenting, and notifying the appropriate persons of any suspicious, dangerous, unusual behaviors, and situations. The Mental Health Monitoring Technician will also be responsible for calling emergency codes when the switchboard staff is unavailable and directly monitoring patients on units as needed.

Essential Functions:
•    Follows processes for placing patients on video monitoring per doctor’s orders
•    Observes monitors continuously for behaviors indicated based on ordering MD’s precautions when monitoring behaviors remotely (versus in person)
•    Reports behaviors to nurse on unit for immediate interventions
•    Initiates calls to units each shift to obtain locations of patients being monitored and behaviors for which patients are being monitored
•    Notifies nurse, Risk department, and or manager as appropriate when safety, quality concerns are present
•    Documents calls to units, emergency codes paged overhead and seclusion/restraints events.
•    Use of limited physical crisis intervention techniques.

Other Functions:
•    Monitor patients according to patient monitoring standards, policies and procedures, including completion of behavioral rounds sheets/flowsheets.  
•    Attends in-service, education and online modules to update skills and knowledge
•    Maintains open communication with co-workers.
•    Maintains compliance with all company policies, procedures and standards of conduct 
•    Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
•    Performs other duties as assigned
 

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    High school diploma or GED/Equivalent (required) 
Experience: 
•    Two (2) years of social services experience required, with 1yr in mental health direct patient care preferred

Certification:
•    Basic Life Support (BLS) accredited by the American Heart Association (AHA)

Job Competency:
Knowledge, Skills, and Abilities critical to this role: 
•    Ability to understand, remember and implement procedures to report abuse, concerns, safety risks
•    Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
•    Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do
•    Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
•    Integrity — Job requires being honest and ethical
•    Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations
•    Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job
•    Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
•    Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

Language Ability: 
•    Must be able to communicate effectively in both verbal and written formats.
•    Speaking — Talking to others to convey information effectively.

Reasoning Ability:  
•    Able to critically think through complex patient situations, process improvements, evidence-based practice. 
•    Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Computer Skills: 
•    Effectively utilize the monitoring system, including changing and arranging camera views to accommodate unit needs
•    Effectively utilize the phone system and electronic safety alarm system

Additional Responsibilities:
•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
•    Maintains confidentiality and protects sensitive data at all times
•    Adheres to organizational and department specific safety standards and guidelines
•    Works collaboratively and supports efforts of team members
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health