Pay Range:

The base pay range for this position is

however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Administrative Assistant

Department: Revenue Cycle

Reports to: Director of Revenue Integrity

Classification: Hourly

Position Overview:

Receive and accurately route phone calls through the organization’s telephone system in a timely, professional, and friendly manner.  Must be able to handle a high volume of calls while maintaining careful attention to detail and accuracy. Must be reliable as this is a high-performance role. The Pharmacy 340B Coordinator acts as a subject matter expert and provides oversight to all 340B Program Covered Entities, ensuring that the program is maximally utilized by all Covered Entities. Payment Posting assist in zero payments responsibility for accurately reviewing and posting zero-payment remittance advice into the EMR system. 

Essential Functions:

• Answer incoming calls for Pullman Regional Hospital

• Efficiently connect callers to the appropriate extension

• Provide exceptional customer service

• Maintain accurate 340B Pharmacy Roster for qualified Physicians. 

• Conduct audits to ensure the accuracy and completeness of the matches for all Pharmacy items in the solution provided.

• Identify eligible patients, ensuring that medications are dispensed appropriately and fine-tuning program with policy’s and guidelines both operationally as well as clinically.

• Evaluate patient eligibility for qualified and non-qualified patients in mixed-use areas and clinics by reviewing patient medical records, insurance plans, and, if applicable, hospital status.

• Review and post zero-payment remittance into the EMR system.

• Analyze Explanation of Benefits (EOBs) and denials to determine correction action (Write off, adjustments and or follow-ups.)

• Verify that all payer adjustments and denial codes are entered accurately by payer guidelines.

• Ensure all zero-payment transactions are reconciled and documented.

• Communicate with Revenue team and flag issues or trends related to denials or non-payments.

Non-Essential Functions:

• Any other duties as needed to drive towards the vision, fulfil the mission, and abide by the values of the organization.

Required Skills:

• Exceptional communication skills to interact with patients and colleagues

• Excellent organizational skills to manage multiple tasks efficiently

• Proficient in Microsoft Excel and Office 365

• Meticulous attention to detail to ensure accuracy

Required Education, Licensure, Certifications, & Experience:

·         High school diploma or equivalent.

Preferred Education, Certifications, & Experience:

• Prior experience with a switchboard or multi-line phone service

• Physical Requirements:

• Sitting: 90%. 

• Standing/Walking: 10%. 

• Occasional lifting/carrying of supplies and equipment weighing up to 30 pounds.

Environmental Conditions:

• Location: Inside.

• undefine

Travel requirements:

• none

Company Perks:

Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at humanresources@pullmanregional.org

Current Pullman Regional Employees:

To apply, log into Workday, click the Jobs Hub button.