Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Account Specialist - Student Accounts (part-time 28 hrs/wk)

Are you passionate about delivering exceptional service while ensuring financial accuracy? Do you thrive in a dynamic environment where attention to detail and clear communication make a real difference? If so, we invite you to join our Student Financials Office as a Student Accounts Specialist.

In this ¾-time role, you will play a key part in supporting students and their families as they navigate the financial aspects of their academic journey. You will work closely with the Student Accounts Manager to maintain smooth operations and contribute to a positive student experience. 

This position involves more than just numbers—it is about people. You will assist in managing collection processes with professionalism and care, while actively contributing to broader outreach and communication efforts.  Whether you're crafting informative messages, participating in student-facing events, or collaborating with departments to streamline financial communication, your voice will help shape a supportive and informed campus community.

You will also provide accurate billing, conduct thorough account analysis, and communicate clearly with students, employees, and campus departments—ensuring that financial information is accessible, timely, and easy to understand.

We look forward to welcoming a new team member who shares our commitment to service and excellence.

What you’ll do in this position:

• Manage delinquent accounts up to 90 days past due, including outreach and collections.

• Guide students through the Short-Term Loan process, including payment reminders, notifications and support to ensure timely repayment.

• Serve as the primary contact for 529 education savings plans ensuring accurate reconciliation with internal and external stakeholders.

• Respond to billing inquiries, refund requests, and financial matters with professionalism and clarity.

• Analyze student and employee accounts to resolve issues related to charges, payments, scholarships, loans and financial aid.

• Contribute to student and parent communications, including newsletters, website updates and orientation support.

• Lead the department involvement in the annual student and parent orientation events by updating handouts, brochures, and other materials, and providing on-site support.

• Provide backup support for student employees by assisting with cases, emails, calls and financial processes.

• Participate in special projects that advance departmental goals and enhance Student Financial Services.

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU

• Associate’s degree in a business or related field plus one year of experience or the equivalent combination of education and experience

• Strong attention to detail and analytical skills

• Ability to manage sensitive financial information with discretion and integrity

• Proven ability to prioritize tasks and meet deadlines in a fast-paced setting

• Excellent written and verbal communication skills

• Skilled in Microsoft Office, particularly Excel and Word

Preferred

• Familiarity with accounting principles (knowledge of debits and credits).

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)

• Employee assistance program, available to the employee and all members of their household

• Tuition benefits after two years

• Access to athletic facilities

• Access to the library

• Free on-campus parking

• Free UTA passes for employee, spouse, and qualified dependents

• Discounts at the BYU Store and for many events at BYU

Pay Grade: 48

Typical Starting Pay: $20.00 to $25.75 an hour

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!