Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Student Account Specialist

At BYU, we are more than just an educational institution—we are a community dedicated to empowering students on their educational journey. Our Student Account Services team plays a crucial role in ensuring that students have a seamless experience managing their accounts while making a positive impact on their financial well-being. We are seeking a dedicated and detail-oriented Student Account Specialist to join our team and contribute to this important mission.

As a Student Account Specialist, you will serve as a vital link between Student Financials Services and other campus departments, providing essential support to resolve student account issues. In this role, you will analyze student accounts to identify and correct discrepancies, manage department charges, and accurately process adjustments. You will also act as the primary liaison for tuition benefits between BYU and Church entities, including the Presiding Bishopric’s Office, Mission President’s Office, and other CES institutions. In addition to these responsibilities, you will evaluate and approve fee exception petitions, ensuring fairness and consistency, while contributing to the training and development of student employees to strengthen the team’s overall service delivery.

The ideal candidate will bring strong analytical and organizational skills, clear communication, and the ability to follow through on complex processes with accuracy, all while maintaining professionalism and confidentiality.  This position also offers the opportunity to grow professionally in a collaborative environment where your work directly contributes to student success and the strength of the BYU community.

What you’ll do in this position:

• Assist with student account transactions, including posting, adjustments and error corrections.
• Provide essential assistance to various departments around campus to upload charges to student accounts.
• Reconcile refunds daily to ensure accuracy and compliance with federal regulations.
• Manage the Financial Aid Credit Balance Report to identify, research, and resolve pending balances in compliance with federal regulations.
• Collaborate with CES institutions, the Missionary Department, and the Office of the Presiding Bishopric to ensure proper disbursement of tuition benefits.
• Oversee manual processing of EMBA tuition and scholarship postings in coordination with the Marriott School.
• Review and process the tuition exception fee petitions, prepare analyses for the Fee Exceptions Committee, and make account adjustments based on outcomes.
• Assist in managing Salesforce cases and addressing student inquiries.
• Manage the class deletion process, including compiling delete lists, coordinating with Enrollment Services and the Registrar’s Office, and notifying affected students.
• Coordinate with the Tax Office to post and refund Moving Advances.
• Manage Payroll overpayments and deductions.
• Conduct training sessions for Enrollment Services student associates pertaining to Student Financial Services processes and procedures.
• Maintain and uphold metrics to ensure efficient service delivery.
• Assist with reconciliations including the monthly budget reconciliation for the department.
• Collaborate with Enrollment Services to review and update content on the websites. 

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU
• Bachelor’s degree or equivalent combination of education and office experience
• Basic understanding of accounting principles (knowledge of debits, credits, and reconciliation processes)
• Strong attention to detail with excellent analytical and organizational skills
• Excellent written and verbal communication skills for clear and professional interactions
• Ability to multitask, prioritize, and manage complex processes across multiple departments
• Consistent follow-through to ensure tasks are completed accurately and on time.
• Ability to analyze complex student account issues and explain details clearly to customers without accounting backgrounds
• Ability to maintain confidentiality

Preferred

• Bachelor’s degree in business or another field requiring numeric analysis plus 1 year in a university student finance or financial aid position
• Proficient skills in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with PeopleSoft, Salesforce and Workday platforms
• Experience in conducting training sessions
• Knowledge of Title IV regulations with regard to financial aid disbursements

What we offer in return:

In addition to our competitive pay structure, this position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 49

Typically Salary Range: $22.50-$29.25

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!