City/State

Norfolk, VA

Work Shift

Rotating

Overview:

Days, 9:00am-5:00pm, with rotating on call weekends/holidays

The Senior Patient Access Representative is responsible and accountable for the daily operations of one or more areas. Supervises staff including coordinating quality and customer service activities; assisting in the development and monitoring of the department budget; coordinating the purchasing and payroll processes; serving as a technical resource to team members; and performing work assignments as needed to provide appropriate coverage and to mentor/assist staff. Responsible for interviewing, hiring, and developing staff with the goal of developing a highly effective work team. Serves as chief retention officer for areas of responsibility.

Education Required:

Bachelor’s Level Degree

Equivalent experience in Registration may be considered in lieu of Bachelors degree.

Experience Required:

1 year of healthcare experience

Certifications Required:

Certified Healthcare Access Manager (CHAM) OR Certified Healthcare Access Associate (CHAA) required to be obtained within 12 months.

Keywords: Customer Service, Patient Registration, Leadership, Supervisor, management, assistant manager, coordinator, healthcare, team coordinator, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health

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Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.