Job Summary
At Belk, we have a vision to reimagine the department store. As a Vineyard Vines Selling Specialist, you will drive store sales and metrics through providing excellent customer service to each customer and through the execution of customer-facing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

The Vineyard Vines Selling Specialist is responsible for becoming a subject matter expert on the Vineyard Vines brand, ensuring the customer experience is elevated, product is placed and merchandised to reflect vendor standards, and presentation is consistently maintained.

Job Functions

• Providing Excellent Customer Service:
  • Proactive greeting and engaging customers warmly and with a smile.
  • Impact sales both by helping and pleasing customers and by employing high-level selling skills.

• Demonstrating Initiative:
  • Meet or exceed solicitation goal for Belk Rewards Credit Card program.
  • Meet or exceed clientele goals, where applicable.
  • Understand Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

• Focusing on Results:
  • Meet or exceed sales goals.
  • Increase units sold per transaction by recommending products to customers.
  • Identify and reduce shrinkage in area.
  • Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
  • Maintain floor and stock areas consistent with store standards.
  • Follow procedures for all systems including counts, markdowns, and inventory control.
  • Comply with policies and procedures in the associate handbook.
  • Accept additional duties or sharing responsibilities as requested by Sales Team Manager.
  • Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.

Education / Experience Requirements:

Position Contribution Level:

Intermediate Level

Minimum Education & Experience:

• No education requirement.

• Experience in retail preferred.

Knowledge / Skills Requirements:

Knowledge & Skills

• Excellent communication skills.

• Ability to use and learn industry technology preferred.

Physical Requirements:

Physical

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Reporting Relationships:

Supervisor

Sales Team Manager

Supervises

None