City/State

Work Shift

Overview:

Sentara Virginia Beach General Hospital is hiring a Part-time, Day Shift, Patient Advocate

Shift/Hours:

• Part-time, 20 hours a week, working Day Shift from 9 a.m. to 2:30 p.m. and every other weekend.

The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services.

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.

Education

• High School Diploma or Equivalent (Required)

• Bachelor's Degree (Preferred)

Experience

• 2 years of customer service experience (Required)

• Mediation Experience (Preferred)

• Microsoft Office Experience (Preferred)

• Patient Advocate Experience (Preferred)

• Proficiency in Drafting Business Letters (Preferred)

• Strong Documentation Experience (Preferred)

Keywords: Patient Advocate, Customer Service, Mediation, Advocate

.

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.