United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Compliance Specialist supports UCFS’s commitment to regulatory integrity by managing key components of the compliance program, including the consumer complaint process. This role ensures company policies and procedures align with legal and regulatory standards, identifies and mitigates compliance risks, and collaborates across departments to strengthen internal controls. The specialist also contributes to policy development, data analysis, and continuous improvement initiatives to enhance UCFS’s compliance posture.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead UCFS Consumer Complaint Program
  • Review complaints for initial impressions, create complaint files, including documenting account history notes.
  • Ensures complaints (AG, Dept. of Financial institutions, BBB, etc.) are logged and tracked and work on complaint responses.
  • Communicates complaints to VP — Compliance, work with same to resolve complex regulatory and complaint matters.   
  • Lead weekly complaint meetings with VP — Compliance, VP — Sales, and President.
  • Coordinate the resolution of consumer complaints with cross-functional departments.
  • Create Monthly Complaint Summaries for distribution to the executive leadership team.
  • Assist with slides for quarterly Board of Directors meetings.
• Policy Review and Drafting:
  • Edit existing policy to align with regulatory needs;
  • Propose gap-remediating policy/procedure where needs exist.
• Third-Party vendor compliance management program
  • Evaluate sufficiency of vendor standards and controls against UCFS expectations.
  • Create report on findings and recommendations for VP- Compliance.
• Assist VP- Compliance with compliance-based training.
• Other Responsibilities and Duties (as-needed or as-assigned).

SKILLS & ABILITIES

• Ability to communicate effectively both orally and in writing in a concise manner.
• Attention to detail with strong analytical skills.
• Ability to organize work and complete it in a timely manner.
• Ability to multi-task and manage changing priorities on a daily basis.
• Ability to work effectively with UCFS employees and customers.
• Ability to understand and follow UCFS policies, procedures and guidelines.
• Excellent problem solving and organizational skills
• Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word) and AS400 up to 8 hours per day.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or higher preferred.

Entry Level - 2 years of compliance experience preferable in the financial services or related matters.

WORKING CONDITIONS

This position operates in a professional office environment at UCFS offices in Westlake, Ohio.

This is typically a full-time position, which is defined as being scheduled to work 40 hours or more per week.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.

There is minimal to no travel required for the position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.