The Business Development Manager acts as the key link between Franchise Business Owners and Head Office, ensuring each franchise operates in line with agreed standards and best practice. The role focuses on driving sustainable growth across the franchise network by supporting franchisees with day‑to‑day business development, operational guidance, and long‑term strategic planning.

Working as part of a wider BDM team, you will analyse sales performance, financial metrics, and operational processes to provide informed advice, motivation, and training. You will help franchisees understand their KPIs, improve efficiency, and submit accurate reports to the wider business. Each BDM manages their own portfolio of franchisees, supporting them from initial training and launch through to ongoing development and business success.

• Analyse franchisee profit, margins, and financial performance
• Identify barriers to growth and develop strategies to improve profitability
• Monitor progress against business plans and ensure actions are followed.
• Support franchisees in maximising efficiency and overall performance.
• Provide professional advice and guidance on operational issues.
• Set and review sales, growth, and customer service targets.
• Support franchisees through start‑up, launch, and ongoing development.
• Coordinate with franchisees, Head Office, and suppliers during setup.
• Deliver training and mentoring both on‑site and at Head Office.
• Assist with business planning and customer appointment preparation
• Train franchisees on internal systems, including CRM tools.
• Ensure franchisees operate in line with company standards.
• Share best practice and contribute to continuous improvement.
• Produce reports for Senior Management and flag concerns.
• Promote company policies and values.

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