Your job is more than a job

The Practice Administrator plays a dynamic leadership role at the intersection of patient care, operations, and strategy—driving exceptional, family‑centered care while shaping the future of the practice. This position leads performance improvement, financial stewardship, and service innovation to enhance patient access, satisfaction, and outcomes. Partnering closely with system leaders, the Practice Administrator champions new programs, supports faculty growth, and builds a high‑performing, engaged team through thoughtful development and performance management—making a meaningful impact on patients, staff, and the organization every day.

GENERAL DUTIES

Ensures the delivery of quality, cost effective patient care within family-centered care environment by coordinating and participating in service-based and cross-functional performance improvement activity that improves patient access/flow, patient/family satisfaction, referring physician satisfaction, research and clinical outcomes, or employee acquisition, satisfaction, and/or retention. 

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Monitors the resolution and escalation of patient/family issues, and coordinates special service recovery efforts.

Budgets for and plans to realize expected levels of revenue, accounts for and routinely reports on status and changes in revenue; and generates action plans to address financial issues.

Monitors operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels by establishing, and/or contracting for related service performance from other departments. Adapts model based on strategic considerations and short-term fluctuations in the operating environment.

Coordinates service, departmental planning and process improvement across patient care, research and academics, reviews proposed project initiatives, strategic relevance, resource requirements and facilitates departmental prioritization. Partners cross-functionally with leaders across the LCMC system to raise and resolve issues.

Provides support for new program development, faculty recruitment process, credentialing process, and faculty development. 

Provides structured feedback for each staff member through yearly development plans and informal and/or formal follow-up at least twice a year.   Handles performance issues of staff within the section as per policy.

EXPERIENCE QUALIFICATIONS

3 years experience in Healthcare Operations or Healthcare Business Management Experience. Master’s Degree will be considered in lieu of experience required.

EDUCATION QUALIFICATIONS

Bachelor’s Degree in Business, Healthcare, or a related field.

SKILLS AND ABILITIES

Knowledge of Healthcare Administration.

Ability to operate a personal computer specifically word processing, spreadsheets, presentation and database software.

Ability to deal effectively with patients, medical staff, administration and the public.

Ability to train, develop and supervise effectively.

Skills in planning, organizing and delegating.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About West Jefferson Medical Center

West Jefferson Medical Center, a cornerstone of LCMC Health’s incredible community of care, is regionally recognized and nationally accredited.  For over 60 years, we’ve been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about West Jefferson Medical Center and our Leapfrog “Grade A” Hospital Safety distinction

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

 

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.