CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Strategic Corporate Production Manager is responsible for managing a team of production managers and loan support specialists, focusing on internal departments. This position is the primary point of contact for all internal corporate departments for the resolution of cases and escalations requests. In addition, this team acts as additional support for new and existing branches, and assists with operational improvements, training, and support as needed. The Strategic Corporate Production Manager is actively involved in performing system and procedural testing along with feedback for improvements.

This position operates within Eastern Standard Time Zone working hours to support the East Coast region.

Job Responsibilities:

• Function as a Strategic Work Action Team aligned to various branches, providing targeted operations support, including travel as needed.

• Understand corporate department and assigned branch needs, providing strategic support and develop plans to address those needs.

• Manage, mentor, and develop a team of Loan support and production/pipeline manager(s).

• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues as needs are identified.

• Monitor and follow up with assigned branches to maintain the proper workflow.

• Ensure each file complies with all corporate and regulatory policies and procedures.

• Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.

• Develop new methods and procedures to increase daily operations efficiency.

• Manage projects for deployment of new systems, procedures, and operations initiatives.

• Work closely with the Operations Initiatives team for workflow and system enhancements.

• Coordinate with Operations, System Administrators, and Technical Team to produce and maintain required business documentation such as knowledge articles and other resource training materials.

• Responsible for system and process review testing to ensure new system enhancements and updates are working as designed.

• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.

• Guide and direct employees to assist their professional development.

• Monitor daily, weekly, and monthly production and compliance report for assigned branches providing strategic support.

• Possess a thorough understanding of the CCM file workflow from origination through closing to assist with a broad spectrum of training and support needs.

Qualifications and Skills:

• Bachelor’s degree or equivalent combination of education/experience.

• A minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.

• A minimum of 3 to 5 years’ management experience.

• Experience with Encompass Loan Origination System (LOS) system, a plus.

• Strategic understanding of the mortgage lending function.

• Knowledge of processing, closing, and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.

• Knowledge of FNMA, FHA, GNMA and VA housing loans.

• Excellent communication and customer service skills.

• Excellent prioritization skills to meet deadlines.

• Proficient with Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 

Pay Range:

• Annual Salary: $70,000.00 - $75,000.00
• This position is bonus plan eligible

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.