Compensation Amount:

15.00 USD Hourly

Job Summary:

Rental shop is a fun, fast paced environment in which staff is in direct contact with guests throughout an entire shift. Rental Shop Attendants are responsible for fitting and adjusting skis, snowboards, bindings and boots and other snow sports equipment.

Employees must work as a team to provide each guest with a friendly, fast and easy experience to get them through the rental shop and out on the slopes as quickly as possible.

Job Description:

ESSENTIAL FUNCTIONS

• Assist guests in all aspects of rental experience including set up of ski and snowboard rental equipment, filling out rental forms, adjusting equipment and answering questions.
• Maintain an efficient, clean and safe rental shop at all times.
• Prevent internal and external theft at all times.
• Maintain rental fleet and inventory including boots, skis, snowboards, poles, and snowshoes.
• Assist in testing skis and snowboards.
• Assist in tracking equipment and inventory, check in and check out processes.
• Complete all data input and paperwork organization daily.
• Clean, organize, and maintain equipment and rental facilities at all times
• Assist with base area snow removal
• Other duties as assigned.

SKILLS AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or equivalent is preferred.
• Customer Services experienced preferred.
• Knowledge of winter snow sport equipment is preferred
• Ability to pass Rossignol training and certification program
• Basic mathematic skill.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand or sit for long periods of time.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Ski/snowboard equipment
• Computer
• Various basic tools including (but not limited to) screw drivers, files, waxing irons, etc.

Giants Ridge, managed by Guest Services, Inc., is now hiring Rental Shop Attendants for the 2025-2026 winter season.  This team plays a key role in helping guests get ready for their day on the mountain by fitting, adjusting, and issuing rental equipment while providing friendly, knowledgeable service. 

As a Rental Shop Attendant, you’ll work in a fast-paced environment that combines customer service with hands-on tasks.  You’ll assist guests with proper equipment selection and sizing, ensure gear is clean and maintained, and help create a smooth and efficient rental experience from start to finish.

Whether you’re new to the resort industry or returning for another great season, this is an exciting opportunity to be part of the Giants Ridge winter team!

What We’re Looking For:

• Strong customer service and communication skills.
• Ability to work in a guest-facing role within a resort setting.
• Team player who can multitask in a dynamic environment.
• Flexible availability, including evenings, weekends and holidays.

Why Join Giants Ridge?

• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge. 
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! – Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota.  Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast.  Summer is filled with world-class golf, plus mountain biking, water recreation and more.  Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more.  Spring and fall seasons are the perfect transitions to the next season of outdoor adventure. 

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.