Job Summary:

We are seeking an System Administrator (in other companies this person could hold the title of Systems Engineer,  IT Systems Analyst, IT Support Engineer or Infrastructure Engineer), who will provide intermediate-level expertise in designing, implementing, and maintaining IT systems for our clients.

In this role, you will support clients with tailored technical solutions, troubleshoot moderately complex issues, and ensure system reliability, security, and efficiency. You’ll work across mixed environments (Windows, virtual, and cloud - Azure), supporting Microsoft 365 (O365), Active Directory, and Entra ID (Azure AD). Daily tasks include resolving escalated issues, maintaining system performance, managing hybrid infrastructure, and providing technical support from the office, with client-site visits as needed. Clear documentation and collaboration with client teams are essential to success in this role.

To be successful in this role, you should come equipped with hands-on experience supporting IT systems across Windows, cloud (Azure), and virtual environments. Proficiency in Microsoft 365 administration, Active Directory, and Entra ID (Azure AD) is essential, along with strong troubleshooting and problem-solving skills. Familiarity with managed service tools like ConnectWise is highly valued, as is experience working in multi-tenant or MSP settings. You should also demonstrate excellent communication, time management, and documentation skills to thrive in a fast-paced, client-facing environment.

General job duties include:

• Conduct assessments of client IT environments—including on-premises, virtual, and Azure-based systems—to identify areas for improvement

• Provide recommendations for system upgrades, optimizations, and new implementations tailored to Microsoft-centric infrastructures

• Deploy and configure IT systems, including Windows-based servers, Azure cloud services, networks, and storage solutions

• Manage and maintain server environments with a focus on performance tuning, patch management, and version control

• Configure and troubleshoot network devices such as routers, switches, and firewalls in hybrid and multi-tenant environments

• Implement and audit security measures across environments to ensure data protection and compliance

• Set up, monitor, and test backup systems and disaster recovery procedures across varied infrastructure types

• Support Microsoft 365 environments, including Exchange Online, SharePoint, and Teams administration

• Manage identity services including Active Directory and Entra ID (Azure AD)

• Utilize tools such as ConnectWise for ticketing, documentation, and time tracking

• Address escalated technical issues from Level 1 support teams and resolve them efficiently

• Provide technical support from the office, with client-site visits as needed

• Maintain detailed documentation of system configurations, changes, troubleshooting procedures, and user guides

• Collaborate closely with internal engineering teams and client stakeholders to deliver cohesive and responsive IT solutions

Preferred Skills & Qualifications:

• At least 2–4 years of systems engineering, systems support, or equivalent experience in a Windows environment

• Experience supporting and managing mixed environments, including on-prem, virtual, and cloud (Azure) infrastructures, across multiple tenants

• Experience with ConnectWise is highly desired but not required

• Prior experience working in a Managed Services Provider (MSP) environment is highly desired but not required

• Significant experience managing Microsoft 365 environments

• Good communication and interpersonal skills capable of maintaining strong relationships

• Strong organizational skills with an attention to detail

• Excellent analytical and problem-solving abilities

• Thrives in a team environment with the ability to deliver individual results

• Time management skills with the ability to meet deadlines

Physical Requirements: 

• Prolonged periods of computer use 

• Capability to lift up to 50 pounds and travel with equipment 

Compensation:

The compensation is expected to start at $80,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Benefits:

• Healthcare Benefits offered

• Utilization compensation bonus

• On-call compensation

• Free home-cooked breakfast Wednesday and Friday, snacks, and stocked fridge

• Monthly performance bonuses based on utilization and efficiency

• Exceptional retirement options with competitive match

• Career-focused continuing education reimbursement

• Family Friendly

• Flexible schedule