We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

We are seeking a customer-focused and technically skilled IT Service Engineer to deliver Level 1 and Level 2 remote and onsite IT support to our clients. This is an excellent opportunity for IT professionals with experience troubleshooting Microsoft platforms, networking basics, and business-class hardware/software in a professional environment.

Essential Duties & Responsibilities:

• Deliver Level 1 and Level 2 remote and onsite technical support to end users

• Provide exceptional customer service across all client interactions

• Collaborate effectively within a team environment to resolve support issues

• Support and implement business-grade IT hardware and software solutions

• Manage tickets within a ticketing system, maintaining an organized ticket queue

• Maintain up-to-date, accurate, and thorough client documentation

• Log all troubleshooting steps and resolutions clearly and concisely

• Ensure a high level of client satisfaction through responsive communication

• Keep clients informed on ticket status and next steps

• Stay current with relevant IT certifications and training

Preferred Qualifications:

• 1+ years of experience in a help desk, desktop support, or IT support role (or equivalent education)

• Proficiency with Microsoft technologies:

  • Windows desktop and server operating systems

  • Microsoft Office 365 administration

  • Active Directory

• Understanding of core networking concepts: TCP/IP, DNS, DHCP, LAN/WAN

• Hands-on experience with peripheral hardware such as printers, scanners, and fax machines

• Experience running diagnostics and resolving hardware-related issues

• Familiarity with IT security practices (malware removal, phishing response, firewall basics)

• Basic knowledge of Apple, MacOS, and iOS platforms is a plus

• Demonstrated ability to learn and support diverse business applications quickly

• Associate or Bachelor's degree in a technology-related field is preferred

• 1–3 years of customer service experience

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.