Hours of Work :

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Job Description :

Your Job:

In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The Patient Representative will investigate complaints and grievances and use complaint and conflict resolution strategies to resolve and mitigate patients' complaints. The primary responsibility involves coordinating, tracking, categorizing and responding to patient complaints. Provides regular analysis of the trends related to patient complaints and subsequent risk to patients, the organization and staff.

Your Job Requirements:

• Bachelor of Science Degree required
• Master's degree preferred
• 3 years of experience preferably in risk management role
• If a nurse or other licensed professional, license/certification must be current
Your Job Responsibilities:
• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team

Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet®-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Level III Neonatal Intensive Care Unit
• Liver, kidney, and pancreas transplantation programs