Located in:

Denville, New Jersey 07834

Position Summary
Responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas.

Duties and Responsibilities

The duties include, but are not limited to:

• Work with other office staff and take the lead in aspects of the patient experience; including, but not limited to, scheduling, registration/check-in, and billing.
• Responsible for correct posting of time-of-service money.
• Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensure that all patient concerns are addressed and closed.
• Assists the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department.
• Ensure compliance of Consensus policies, procedures, maintain licensures.
• Support practice performance improvement activities, including, but not limited to, increasing patient volume, evaluating expense reduction opportunities, and the integration of various initiatives and technology.
• Maintain files in accordance with CMG policy and Federal guidelines
• Work with Owner/Physician to assure the OSHA and HIPAA compliance has been met yearly
• Address, review and ensure proper communication and closure of patient complaints
• Ensure proper supply inventory and storage (medical and administrative)
• Liaison with owner and other managerial staff in the building to manage buildings, extensions, repairs, decorations, and fixtures.
• Organize/sort/route all office correspondence, mail, postage.
• Work with the home office to coordinate marketing and advertising.
• Assure compliance with all state and federal regulations.
• Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
• Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

• High school diploma, or GED required
• Must have at least 2 years of management experience
• Five years of certified medical assistant experience strongly preferred
• Strong patient service and management skills required
• Knowledge of computer accounting programs, spreadsheets, and all Microsoft applications.
• Knowledge of business management and basic accounting principles to direct the business office. 
• Knowledge of medical terminology, coding, and office procedures.
• Knowledge of third-party and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs.

Knowledge and Skills/Expected Competencies

• Ability to use independent judgment and to manage and impart confidential information.
• Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
• Ability to clearly communicate medical information to professional practitioners and/or the public.
• Ability to maintain confidential information
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Ability to provide guidance and training to professional and technical staff in area of expertise.
• Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
• Dependable, with strong work ethic and extremely high degree personal integrity.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
•  Helpful and constructive view of working with others to achieve positive outcomes.
• Taking responsibility and being accountable for your own actions
• Ability to review critical issues, effectively solve problems and create action plans

Featured Benefits:

• Health, dental, and vision insurance.
• 401K with automatic employer contribution.
• PTO and Paid Holidays.
• Company paid Life Insurance.
• Access to voluntary short and long-term disability insurance.
• Access to additional life insurance.
• Access to a variety of Wellness programs. 

The compensation range for this position is $18.00/hour– $25.00/hour . Compensation is based on the level and requirements of the role.