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Position Title:

Office Assistant Supervisor

Job Category:

Student Hourly

Job Profile:

Student Help Residence Hall

Job Summary:

SUPERVISION

• Supervise office assistants at the Residence Life Office
• Create office assistant schedules for the semester
• Train the new office assistants on all job duties and expectations
• Address any job performance issues
• Help with desk deposits
• Assist Housing Coordinator with other administrative tasks as assigned

CUSTOMER SERVICE

• Provide quality customer service by dealing with students, staff, and visitors in a polite and courteous manner.
• Attend to customers promptly and effectively.
• Provide quick, accurate information to students, staff and visitors, finding out the answer to questions and making referrals to appropriate area when necessary.

OFFICE OPERATIONS

• Handle money transactions for all sales, fines and fees, and other areas as necessary.
• Manage the cash register accurately.
• Answer all appropriate phone lines and transfer calls as necessary.
• Check Residence Life email account and respond to all emails appropriately.
• Submit all work order requests.
• Sort and distribute all residence hall mail and packages.
• Create student and staff ID cards.
• Program and update fobs and ID cards for residence hall door systems.
• Lead tours of the residence halls to non-UWS students.

COMMUNICATION

• Use clear and professional written and oral communication when interacting with students, staff, and visitors.
• Establish positive and open lines of communication with fellow staff members and supervisors.
• Assistants are expected to maintain strict confidentiality in working with student data.
• Communicate problems, questions, concerns and suggestions to immediate supervisor.
• Inform supervisor(s) when supplies/forms are needed.

Notice to New Employees: Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.”

Key Job Responsibilities:

Department:

Compensation:

Required Qualifications:

Preferred Qualifications:

Education:

How to Apply:

Contact Information:

UW-Superior, A Superior Place:

The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of ‘final candidates’ must be revealed upon request. According to the Attorney General, ‘final candidates’ under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7)(a).

Employment will require a criminal background check, and if you have prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. The University reserves the right to check references with notice given to the candidates at the appropriate time in the process.

Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW-Superior campus safety information and crime statistics, review the Annual Security Report or contact the University Police Department Safety at 715-394-8114 for a printed copy.

EEO Statement

Qualified applicants will receive consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.