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Position Title:

B.O.S.S. Operations Assistant

Job Category:

University Staff

Employment Type:

Regular

Job Profile:

Administrative Assistant I

Job Duties:

Facilities, Planning and Management is committed to promoting respect and civility in the workplace. Our staff serves as role models by practicing exemplary behaviors when working with customers, fellow faculty and staff members, students, and visitors. The mission of the department is to provide a safe, sustainable, and accessible physical environment that supports learning, research, working, living, and recreation. The organization supports the academic and strategic objectives of the University of Wisconsin-Milwaukee with commitment and pride in everything they do. 

The B.O.S.S. Operations Assistant supports the daily operations of the Be on The Safe Side (B.O.S.S.) late-night rideshare program by assisting with key administrative and operational tasks. This role supports the B.O.S.S. Program leadership and assists with coordinating student driver scheduling, hiring, and training effort.  Additionally, this role serves as a point of contact for both student employees and customers. Responsibilities include but not limited to:  responding to emails and phone calls, addressing customer concerns, and troubleshooting account or app-related issues. Scheduled hours are 5:30 p.m. to 2:00 a.m., with at least one weekend shift required per week.  Hours may change in accordance with operational needs. 

Major Responsibilities

1. 45% Serves as first point of contact for individuals and groups providing basic organizational information via phone, in person, and through other communication mediums, routing more complex inquiries to the appropriate entities. 

• Communicate with student employees and assist with schedule changes, complaints, or general questions 
• Scheduling, hiring, and training student drivers 
• Track any schedule variations (including absences, late reporting to work, etc.) 

2. 25% Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures. 

• Answer emails and phone calls from student customers concerning services, feedback, and help troubleshoot account issues 
• Catalog any support questions to relay to our third-party service, TransLoc, including organizing screenshots and details of the app issue 

3. 15% Supports department operations across campus which may include: 

• Performing duties of a B.O.S.S driver in accordance with operational need 
• Schedules logistics and secures resources for meetings, conferences, travel, and work unit along with the entire Transportation Services Department. 

4.10% Serve as back up for designated tasks for B.O.S.S. Leadership  

• Report accidents and fill out corresponding paperwork 
• Escalate issues in accordance with department processes 

5. 5% Other duties as assigned 

Physical Requirements 

Applicants for this job, must be able to do the following: 

Physical Requirements 

• Typical office environment requires the ability to sit or stand for extended periods in a standard office environment. Periodically involves driving a mid-sized vehicle during the hours of 5:30 p.m. to 2:00 a.m. Could require the need to lift up to 40 pounds.  

Working Conditions 

This position requires:   

• 100% onsite work.  Hybrid work is not available. 
• Hybrid work options may be available pending manager approval. Work will be performed primarily on the UW-Milwaukee campus, with requests for remote work considered after the initial training period. Specifics regarding work location requirements will be discussed during the interview process. 

Equipment Used 

• Standard office equipment which may include computers, phones, laptops.  May also drive a variety of motor vehicles.

Additional Information: 

• This position is not eligible for hybrid work and requires 100% onsite work. 
• If the Search and Screen Committee cannot determine if the minimum qualifications are met, they will be determined as not meeting them. 
• Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified. 

Key Job Responsibilities:

Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures.

• Answer emails and phone calls from student customers concerning services, feedback, and help troubleshoot account issues

• Catalog any support questions to relay to our third-party service, TransLoc, including organizing screenshots and details of the app issue.

Serves as first point of contact for individuals and groups providing basic organizational information via phone, in person, and through other communication mediums, routing more complex inquiries to the appropriate entities.

• Communicate with student employees and assist with schedule changes, complaints, or general questions

• Scheduling, hiring, and training student drivers

• Track any schedule variations (including absences, late reporting to work, etc.)

Supports department operations across campus which may include:

• Performing duties of a B.O.S.S driver in accordance with operational need

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit along with the entire Transportation Services Department.

Serve as back up for designated tasks for B.O.S.S. Leadership

• Report accidents and fill out corresponding paperwork

• Escalate issues in accordance with department processes

Minimum Qualifications

• Ability to work 5:30 PM – 2:00 AM, including a minimum of one weekend shift weekly 
• Must possess a valid Wisconsin Driver license (or other such valid operator’s permit recognized by the Wisconsin Department of Transportation) and be able to meet or exceed the minimum requirements for driving on state business as detailed here: https://uwm.edu/risk-management/drivers/. 
• Willingness to operate passenger vehicles in a dense urban environment outside of standard business hours in a variety of weather conditions 
• Evidence of proficiency with Microsoft 365 in a professional or school setting. 
• Experience with professional workplace communication via various methods of communication. 

Preferred Qualifications

• Experience in training and employee development 
• Experience coordinating meetings and scheduling 
• Excellent written and verbal communication skills 

Target Salary Range: $16.82/hr - $24.01/hr

Interested applicants are required to apply online and provide:

• A cover letter addressing your education/experience as it applies to all minimum and preferred qualifications
• A resume

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications.

Note: Applicants must complete all required fields and attach all required documents prior to submitting the online application to ensure full consideration. Additional documents submitted aside from a cover letter and resume will not be considered.

Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.