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Position Title:

Yellowjacket Union Desk & Facility Assistant

Job Category:

Student Hourly

Job Profile:

Student Help

Job Summary:

QUALIFICATIONS:

• Must be UWS student in good academic standing 

• Experience with handling money

• Ability to multitask and solve problems independently

• Experience with detail-oriented tasks

• Customer service experience

• Residence hall knowledge preferred

RESPONSIBILITIES:

• CUSTOMER SERVICE

  • Provide quality customer service by dealing with students, staff, and visitors in a polite and courteous manner.

  • Attend to customers promptly and effectively.

  • Provide quick, accurate information to students, staff and visitors.

• BUILDING OPERATIONS

  • Perform opening and closing procedures for the Yellowjacket Union as scheduled.

  • Oversee building in absence of full-time staff by identifying and resolving immediate issues.

  • Monitor service, safety, and security of student union by conducting hourly rounds.

• • Follow emergency procedures in absence of professional staff such as building evacuations, severe weather, or medical emergencies.

• Setup room and technology needs for all building events and meetings.

• Assist building users with event and technology needs.

• Assist custodial staff with event setups and maintaining a clean facility.

• Enforce all facility policies and respond to incidents.

• DESK OPERATIONS

  • Handle money transactions and cash register accurately for all sales, fines and fees.

  • Answer all appropriate phone lines and transfer calls.

  • Check Residence Life email account and respond to all emails.

  • Log and submit all work order requests.

  • Sort and distribute all residence hall mail and packages.

  • Create student and staff ID cards.

  • Program and update fobs and ID cards for residence hall door systems.

  • Lead tours of the residence halls to non-UWS students.

• COMMUNICATION

  • Use clear and professional written and oral communication when interacting with students, staff, and visitors.

• Notify appropriate authorities and full-time staff of all incidents and emergencies; complete all necessary documentation for records.

• Establish positive and open lines of communication with fellow staff members and supervisors.

• Maintain strict confidentiality in working with student data. ​

Notice to New Employees: Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.”

Key Job Responsibilities:

Department:

Compensation:

Required Qualifications:

Preferred Qualifications:

Education:

How to Apply:

Contact Information:

UW-Superior, A Superior Place:

The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of ‘final candidates’ must be revealed upon request. According to the Attorney General, ‘final candidates’ under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7)(a).

Employment will require a criminal background check, and if you have prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. The University reserves the right to check references with notice given to the candidates at the appropriate time in the process.

Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW-Superior campus safety information and crime statistics, review the Annual Security Report or contact the University Police Department Safety at 715-394-8114 for a printed copy.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.