At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a 
culture where every associate can learn and grow. We strive to create a work environment to meet 
associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits 
auto insurance space and functions with a small company, entrepreneurial style. This position will 
require someone with an understanding that one needs to have a “roll up your sleeves” attitude to 
help make things happen.

Job Summary:

The Liability Adjuster III is responsible for a caseload consisting of complex coverage and 
liability issues, any claims involving serious injuries, and files in litigation. This position 
requires thorough and complete investigations to gather sufficient information and knowledge of
policy language to make proper coverage and liability decisions with guidance from their 
supervisor. Adjusters must also be able to develop exposures and evaluate injury claims fairly and 
equitably based on the damages, as well as the insurance contract and venue, and in accordance with
company policies and applicable state laws.

Job Responsibilities:

•  Investigate and evaluate coverage, liability, and damages in handling of all lines of
coverage for personal automobile policies.

•  Evaluate and negotiate fair and equitable settlements and obtain proper closing 
documents.
•  Control expenses and adhere to company reserving philosophy by maintaining proper reserves on 
all pending claims/potential exposures.
•  Meet and maintain general file handling goals and procedures as outlined by the company 
including maintaining a 1:1 closing ratio and status on diary reviews.
•  Provide excellent customer service not only to our outside customers but also to other 
departments within the company.
•  Properly utilize underwriting and policy systems and understand its features and functionality, 
as needed.
•  Perform other various duties as assigned by Manager / Supervisor.
•  Attend any available seminars and classes applicable to this position and the skills required to 
meet the job duties and responsibilities.
•  Continually ask questions and have a desire to develop additional skills to better investigate 
and evaluate claims.

Qualifications:
Required
•  Minimum five (5) years’ experience handling auto claims.
•  Minimum two (2) years’ experience in an attorney represented bodily injury claims and 
significant knowledge of complex coverage issues and statutory requirements.

Preferred
•  Non-standard experience.
•  Bachelor’s degree or equivalent.
•  Adjuster’s license in relevant state or the ability to obtain one quickly.
•  Bilingual (English-Spanish).

Core Competencies:

•  Must be able to work in a fast-paced automated production environment.
•  Must employ excellent communication/interpersonal and customer service skills.
•  Leadership abilities are necessary, with the ability to make autonomous decisions based on 
multiple facts.
•  Demonstrated team building and coordination skills.
•  Demonstrated ability to partner with management to identify and address operations, customer 
service, and underwriting issues.
•  Solid planning and organizational skills including time management, prioritization, and 
attention to detail.
•  Demonstrated ability to accomplish goals through influence management.
•  Direct, results driven, and dedicated to the success of the business and each other.