Job Description

Build the future with us
Are you passionate about precision, service, and making a meaningful impact in the financial services industry? At iA American, we help our clients feel confident and secure about their future—and we’re looking for someone like you to help us deliver on that promise. As a Bilingual Agent Commissions Specialist, you’ll be at the heart of our agent support operations, ensuring timely and accurate commission processing while fostering strong relationships with our field agents and IMO partners.

This is your opportunity to grow professionally in a collaborative, inclusive, and purpose-driven environment.

What you’ll accomplish with us

• Process daily commission advances using automated systems in line with agent contracts
• Support agents and internal teams via phone, chat, and email
• Maintain direct deposit records and bank information for agents
• Handle exceptions to standard advancing with leadership approval
• Calculate and adjust commissions for policy replacements
• Provide first-level escalation support for peers and agents
• Prepare and manage credit balance checks and special mail handling
• Balance commission accounts and perform miscellaneous accounting entries
• Serve as a backup for other team members’ duties

What could accelerate your success in this role

We’re looking for someone who:

• Has advanced knowledge of Spanish
• Is known for their attention to detail and organizational skills
• Stands out for their ability to communicate clearly and professionally
• Demonstrates strong problem-solving and research capabilities
• Thrives in a fast-paced, team-oriented environment
• Has 2+ years of administrative or customer service experience (life insurance industry preferred)
• Is eager to grow professionally and adapt to change
• Has the ability to type a minimum of 35 wpm

Why you’ll love working with us

• A workplace that values learning, development, and collaboration
• A healthy, safe, and inclusive environment where your potential can shine
• Flexible hybrid work options with inspiring workspaces
• Competitive benefits: Health insurance plans, 401k matching, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career—where your talent truly belongs!

Still unsure? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—we’d love to get to know you!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. 

Company

American-Amicable Life Insurance Company of Texas

Posting End Date

2025-11-30

 

About us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.