This position is for our subsidiary:

Allcat Claims Service, LLC

To know more, visit us at http://www.allcatclaims.com

POSITION SUMMARY
The Insurance Claim Service Team Lead acts as a point of contact for a group of Insurance Claim Service Adjusters. Monitors and evaluates interactions and workflow to ensure that quality and volume standards are maintained. An Insurance Claim Service Team Lead coaches and guides Claim Service Adjusters, as well as support for fellow team members. Responds to and resolves complaints and complex claims issues. Additionally, Insurance Claim Service Team Lead ensures compliance with State Insurance Department regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:

• Trains claims adjusters on technology, processes, policies, and estimating practices
• Responsible for adjuster inventory
• Will serve as liaison between adjuster and Allcat/Carrier
• Communicates effectively with claims adjusters, customers, and carriers
• Responsible for their assigned group of claim adjusters and their claims
• Contributes to the development of processes and procedures

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Requires high school diploma or equivalent
• Three years experience in the related area as an individual contributor
• Thorough knowledge of functional area under supervision
• Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
• Expertise in data center management and data governance
• Excellent communication skills, both verbal presentations and written format
• Analytical mindset with the ability to interpret performance and data
• Strong working knowledge of business tools and metrics
• Attention to detail and strong writing capabilities
• Extreme follow-up and follow-through skills
• Excellent time-management skills
• Strong work ethic and desire to achieve results
• Customer focused mind set
• Servant leader mindset, experience leading teams

SALARY

$20.00 - $27.00 hourly DOE

BENEFITS
Eligible to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.

Location: Boerne, TX