Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

What You Will Do

• Evaluate and improve where possible, all transactions managed within the system, as well as any manual process off-line to ensure compliance and adjust as necessary. 
• Collaborate with the accounting department on revenue recognition to ensure accurate financial reporting for existing and new processes.
• Oversee the billing process, ensuring all invoices are accurate and sent out on time.
• Document and adhere to billing and revenue collections processes, identifying and addressing gaps to ensure consistency and efficiency
• Develop process maps and ensure all transaction types (including payments, declines, chargebacks, disputes, delinquency etc.) have customer-level data that ties back to specific policy numbers.
• Develop and implement strategies to improve the collection of outstanding payments.
• Identify billing issues at the customer level and implement processes to address them, such as handling delinquencies for specific charges while maintaining regular billing for others.
• Drive down banking and merchant process fees through optimization activities
• Work strategically with merchant processors and build APIs where appropriate to provide real-time access and control.
• Train and support the billing team to achieve departmental goals.
• Monitor accounts receivable and ensure timely follow-up on overdue accounts.
• Support integration of billing systems with 3rd-Party partners as needed
• Communicate with customers to resolve billing discrepancies and payment issues.
• Prepare and present regular reports on billing and collection activities.
• Collaborate with other departments to streamline billing and collection processes.
• Collaborate with the Marketing team to develop and refine process flows for campaigns related to billing and collections.
• Ensure compliance with state and federal collection laws and regulations.

What You Will Bring

• 8-12 years in finance, billing, or revenue operations.
• Preferably 1–2 years in a warranty, insurance, or subscription-based business.
• Proven track record in managing billing operations and revenue recognition.
• Comfortable presenting to senior leadership and influencing decisions
• College degree or commensurate experience
• Ability to manage integrations between CRM, billing, and accounting systems.
• Data Analysis & Reporting
• Management of subscription based businesses
• Ability to manage integrations between CRM, billing, and accounting systems.
• Data Analysis & Reporting
• Revenue Recognition & Accounting Principles
• Billing Systems & ERP Tools (Netsuite experience preferred) 
• Stakeholder Communication
• Process Improvement
• Compliance & Audit Readiness
• Warranty-Specific Knowledge a plus

What’s next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.