Service Advisors
- Stevens Transport INC.
- Dallas, TX
- 8mo ago
- Full-Time
- On-site
...
Department:
Paragon Fleet Maintenance GroupJob Description:
JOB SUMMARY: Being the ‘in-between’ with drivers and our technicians, it is vital to communicate accurately and timely. The Service Advisors serve as that primary point of contact regarding all service and repairs, including the preparation of work orders. This is a highly physical, customer-facing service role requiring a mechanical aptitude and professional communication skills.
JOB DESCRIPTION:
Key Responsibilities
Greeting drivers on the yard in a timely, friendly manner
Advising drivers of the required and recommended maintenance for their vehicle
Generating and maintaining all work orders and repair orders in the service database
Entering and prioritizing work orders for techs, including planning and scheduling their duties with foremen
Monitoring daily open repair orders and update drivers on any changes in agreed service or time of completion
Tagging parts and vendor authorization numbers for invoice preparation
Checking with OEMs for warranty eligibility and running recalls on every vehicle that arrives
Scanning documents into database
Following all safety rules and regulations in performance of work duties
QUALIFICATIONS:
Minimum Qualifications
Must have working knowledge of all heavy truck and trailer repair methods, including a background in diesel engines
Basic computer skills + proficiency in Microsoft Excel
Ability to read, write and speak English
Ability to operate a computer-based tracking system and diagnostic software
Valid driver's license is required
Preferred Qualifications
Ability to train other employees as necessary
Reefer experience
SKILLS AND ABILITIES:
Organization
Attention to detail
MS365
Strong Communication-Written & Verbal
Follow up
Heavy Duty Truck Repair Methods
Trailer Repair Methods
Warranty Tracking
PHYSICAL DEMANDS:
Work Experience:
2+ years of experience
Workshift:
Day Shift (United States of America)Education:
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.