Job Description:

 The Member Services Division Coordinator plays a key role in supporting the strategic and operational goals of the Member Services Division. This position provides executive administrative support to the Chief Member Experience Officer, ensures seamless coordination across teams, and delivers high-quality service experiences both internally and externally. This regulator-facing role requires a high level of business acumen, discretion, and a proactive approach to assignments. The ideal candidate excels in organizing information, thorough communication, and multitasking with quality output and accuracy. 

This is a full-time hybrid position, in a positive and flexible environment. Residency within 100 miles of the Kansas City, Missouri office is required.

Responsibilities Include 

• Serves as the central point of contact for coordination with the Member Services Division. Maintain division records and proactively coordinate ongoing and recurring events and operational work. Supports division operations, including annual and quarterly duties as directed. Completes various administrative tasks such as filing, data entry, and document management. Maintain assigned intranet sites and ensure the proper storage and maintenance of records.

• Works closely with the Chief Member Experience Officer to carry out large-scale and long-term projects, such as member evaluation and research projects, strategic plans, committee-related initiatives, and other special projects. Provides executive administrative support such as managing calendars, logistics, scheduling, and reports, etc. 

• Assists in preparing reports, presentations, and briefings. Creates and prepares materials for meetings and events as assigned, taking minutes or other documentation, and coordinate follow-up tasks. 

• Tracks and maintains a wide range of projects, events, and deliverables. Assist with tasks as assigned, organizing complex data, tracking deliverables, and ensuring deadlines are met. 

• Communicates with commissioners’ assistants and other regulator staff for coordination and support. Provides high-quality service and support to both internal and external stakeholders. Ensures member feedback is captured and addressed. 

• Collaborates with other departments, project groups, and executive support teams to coordinate and ensure alignment across the organization. Assist with financial and budget duties as assigned. 

• Distributes assigned communications both internally and externally and handles sensitive information with confidentiality and professionalism. 

Minimum Education and/or Experience Required 

A college degree and a minimum of ten years’ experience in senior-level administrative support, office management, or operations support or an equivalent combination of education and experience.   

Systems & Technology Requirements 

Advanced proficiency in Microsoft Office Suite. Experience with collaboration tools such as virtual meetings and file sharing software. Experience with enterprise systems such as expense reporting, CRMs, or similar platforms. Strong digital organization skills, including file management in SharePoint. Ability to quickly learn and adapt to new technologies, including proprietary systems.