WHAT YOU’LL DO 

The primary responsibility of the Food Runner is to support the service team by ensuring timely and accurate delivery of food to guests, contributing to an exceptional dining experience. All duties are to be performed in accordance with company policies, procedures, and service standards.

ROLE EXPECTATIONS 

Responsibilities include, but are not limited, to the following:

• Promptly and accurately deliver food orders to guests.
• Uphold all sanitation, hygiene, and food safety standards.
• Clear and reset tables, removing dirty dishes, glassware, and trash.
• Check in with guests to ensure their satisfaction and promptly address any needs.
• Communicate guest feedback and concerns to servers and management.
• Ensure guests have all necessary tableware, condiments, and accompaniments to enjoy their meals.
• Assist with setting up dining areas before service, including table settings and any special arrangements.
• Support servers by responding to guest requests and providing assistance as needed.
• Maintain a clean and organized work area and service stations.
• Collaborate closely with servers, bartenders, and kitchen staff to coordinate timely delivery of food and beverages.
• Provide friendly, attentive, and professional service at all times, using guest names when possible to personalize the experience.
• Resolve service issues in a courteous and efficient manner, following company guidelines.
• Exhibit thorough knowledge of the restaurant menu, specials, and general property information to answer guest inquiries confidently.
• Adhere to company attendance and punctuality standards and follow all regulatory and departmental policies.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

REQUIREMENTS

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Minimum of one year of experience in a high-volume food and beverage or restaurant environment.
• Excellent customer service and communication skills.
• Ability to engage guests in a professional, friendly, and approachable manner.
• Must maintain a polished and professional appearance.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and overtime as needed.
• Must work effectively as part of a team and build positive working relationships.
• Ability to carry and balance trays and deliver food safely and efficiently.
• Ability to stand and walk for extended periods and perform physically demanding tasks.

PREFERRED

• Minimum of one year of direct customer service experience in a hospitality or restaurant setting.
• Knowledge of basic food and beverage service standards and table service techniques.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work effectively under time constraints and meet established deadlines.
• Must regularly lift and/or move up to 30 pounds.
• Must have the ability to push, pull, reach, bend, twist, kneel, and balance as needed to perform job duties.
• Must be able to stand and walk for extended periods, sometimes in confined or crowded spaces.

WORKING CONDITIONS

• Must be able to work in a fast-paced, high-volume restaurant environment.
• May be exposed to various environmental factors such as heat, noise, kitchen equipment, and occasional outdoor conditions (if supporting patio or terrace service).
• Exposure to cleaning chemicals and food preparation areas.
• Must be comfortable working around guests and in close proximity to other team members during busy service periods.